About this Report Chairman's Foreword Corporate Management Report Appendices Governance Consolidated Financial Company Financial Statements Statements income was pressured due to lower margins on savings and current accounts as a result of the low interest rate environment. The increased volume of payment accounts had a positive impact on net interest income. All in all, the total net interest income of EUR 5,575 million still matched the level of 2017 (EUR 5,581 million). Higher commissions on payment accounts helped to lift the net fee and commission income to EUR 1,434 (2017:1,398) million. Other results came to EUR 92 (2017: 74) million at December 31,2018.The increase in other results can be partly explained by the premium on the sale of a share of Rabobank's mortgage portfolio to the French investor La Banque Postale in September. Operating Expenses Down by 5% Total operating expenses of DRB decreased to EUR 4,267 (2017: 4,487 million. Staff costs fell to EUR 1,158 (2017:1,430) million as a consequence of the digitalization and centralization of services reduced the size of the workforce. The number of internal and external employees in the segment decreased to 12,069 (2017: 13,635) FTEs on December 31, 2018, partly due to employees moving from local Rabobanks to the central organization in order to create economies of scale. The decrease in staff costs was further caused by lower costs associated with the pension accrual guarantee given to the pension fund which amounted to EUR 9 (2017:116) million. Other administrative expenses landed at EUR 3,025 (2017:2,959) million and were negatively impacted by higher restructuring costs, which amounted to EUR 69 (2017: 52) million and by costs related to the accelerated depreciation of authentication devices for internet banking. The project expenses for the execution of the interest rate derivatives framework were somewhat lower than in 2017. The additional provision taken for the interest rate derivatives framework was in line with 2017 and amounted to EUR 52 (2017: 51) million. The revaluation decrease of property for own use was somewhat higher than in 2017 due to lower occupancy rates, amounting to EUR 61 (2017:49) million. As a result of our restructuring activities, several offices were closed and consequently, depreciation fell to EUR 84 (2017: 98) million. Impairment Charges on Financial Assets Remained Negative The impairment charges on financial assets increased in 2018, but are still at an exceptionally low rate as a result of the favorable economic climate. Impairment charges on financial assets amounted to minus EUR 150 (2017: minus 259) million in 2018, which translates to minus 5 (2017: minus 9) basis points of the average private sector loan portfolio - far below the long-term average of 21 basis points. Releases were mainly in the sea and coastal shipping sector, while additions were observable in industry sectors. The net additions on mortgages amounted to minus 2 basis points. This illustrates the strong Dutch residential real estate market, where large numbers of houses are being sold and prices increase enormously. Loan Portfolio Decreased by 1% The persisting low interest rate on savings continued to encourage clients to make supplementary repayments on their loans. In 2018, clients' extra mortgage repayments - all those on top of the mandatory repayments - at local Rabobanks and Obvion totaled approximately EUR 19.2 (2017:19.8) billion. Ofthis amount EUR 3.5 (2017: 3.6) billion was due to partial repayments. Full mortgage repayments, which are mainly caused by borrowers moving house, slightly decreased to EUR 15.7 (2017: 16.2) billion. This is a reflection of the Dutch housing market, which witnessed a decline in the number of houses sold in 2018. DRB's total loan portfolio (including business lending) decreased to EUR 276.1 (2017:280.0) billion. On January 1, 2018, as a result reclassifications due to the full implementation of IFRS 9, lending decreased by EUR 0.1 billion to EUR 279.9 billion. These figures include Obvion's loan portfolio, valued at EUR 28.5 (2017: 28.5) billion. Lending to the SME business segment amounted to EUR 83.8 (2017: 84.7) billion. Loan Portfolio by Sector in billions of euros 12-31-2018 12-31-2017 Volume of loans to private individuals 192.3 195.4 Volume of loans to trade, industry services 57.7 57.7 Volume of loans to Food Agri 26.1 27.0 Private sector loan portfolio 276.1 280.0 Mortgage Loan Portfolio Following record house sales in 2017, 2018 saw transaction activity decline by almost 10%. Prices kept rising, however, resulting in 9% more expensive residential properties in the Netherlands compared to the year before. This is the strongest growth since 2001Rabobank's share of the Dutch mortgage market decreased to 19.9% (2017: 22.0%) of new mortgage production in 2018'. The local Rabobanks' market share dropped to 16.7% (2017:18.0%) and Obvion's decreased to 3.2% (2017: 4.0%). The quality of Rabobank's residential mortgage loan portfolio remained high because of positive developments in the Dutch economy and the strong domestic housing market. The total volume of Rabobank's residential mortgage loan portfolio declined in the reporting yearto EUR 190.0 (2017:193.1) billion, partly due to a whole loan sale transaction to La Banque Postale. In 2018, financing backed by the National Mortgage Guarantee 1 Source: Dutch Land Registry Office (Kadaster); following data issues at CBS the September mortgage shares are the most recent ones available. Annual Report 2018 - Appendices 88

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Annual Reports Rabobank | 2018 | | pagina 90