Appendix 5 Our Financial Performance Segment Reporting Domestic Retail Banking Highlights Financial Results Notes to the Financial Results - About this Report Chairman's Foreword Corporate Management Report Appendices Governance Consolidated Financial Company Financial Statements Statements Operating expenses at the Domestic Retail Banking segment decreased by 5% in 2018, largely caused by lower staff costs following the reduction of the workforce. In 2018 impairment charges on financial assets amounted to a release of EUR 150 million as the economic climate in the Netherlands remains favorable. Deposits from customers increased in 2018 by EUR 7.9 billion and amounted to EUR 236.7 billion. Results in millions of euros 12-31-2018 12-31-2017 Change Net interest income 5,575 5,581 0% Net fee and commission income 1,434 1,398 3% Other results 92 74 24% Total income 7,101 7,053 1% Staff costs 1,158 1,430 -19% Other administrative expenses 3,025 2,959 2% Depreciation 84 98 -14% Total operating expenses 4,267 4,487 -5% Gross result 2,834 2,566 10% Impairment charges on financial assets (150) (259) Regulatory levies 237 270 -12% Operating profit before tax 2,747 2,555 8% Income tax 712 659 8% Net profit 2,035 1,896 7% Impairment charges on financial assets (in basis points) (5) (9) Ratios Cost/income ratio including regulatory levies 63.4% 67.4% Underlying cost/income ratio including regulatory levies 61.7% 66.0% Balance Sheet (in billions of euros) External assets 280.7 285.9 -2% Private sector loan portfolio 276.1 280.0 -1% Deposits from customers 236.7 228.8 3% Number of internal employees (in FTEs) 10,943 12,466 -12% Number of external employees (in FTEs) 1,126 1,169 -4% Total number of employees (in FTEs) 12,069 13,635 -11% 12-31-2018 12-31-2017 7,101 7,053 4,267 4,487 69 52 52 51 4,146 4,384 (150) (259) 237 270 2,747 2,555 727 103 2,868 2,658 Development of Underlying Operating Profit Before Tax in millions of euros Income Operating expenses Adjustments to expenses Restructuring Derivatives framework Underlying expenses Impairment charges on financial assets Regulatory levies Operating profit before tax Total adjustments Underlying profit before tax Underlying Performance Improved by 8% The underlying performance of Domestic Retail Banking (DRB) improved in 2018 compared to 2017.The underlying profit before tax amounted to EUR 2,868 million compared to EUR 2,658 million in 2017. In calculating the underlying profit before tax, adjustments were madefor restructuring costs and the additional provision taken for the interest rate derivatives framework. Total income increased slightly, while operating expenses decreased by EUR 220 million, boosting net profit despite EUR 109 million lower releases of impairment charges on financial assets. Income Increased Slightly The total income of Rabobank's DRB business increased slightly to EUR 7,101 (2017: 7,053) million. As was the case in 2017, we again observed a positive impact in our lending book from new business margins. At the same time, the volume of early interest rate revisions in our mortgage book remained high. Net interest Annual Report 2018 - Appendices 87

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Annual Reports Rabobank | 2018 | | pagina 89