Appendix 4 Dialogues with Clients
About this
Report
Chairman's
Foreword
Corporate
Management Report Appendices Governance
Consolidated Financial Company Financial
Statements Statements
Dialogues with Clients in 2018
Rabobank engages with clients on material sustainability
controversies and alleged issues regarding the environment,
human rights, labor rights and governance. These can be
addressed by the responsible banker, but in some cases specialist
advice is given by the central sustainability department. In 2018,
the sustainability department presided 55 such engagements
under management. The table below provides a short description
of the topics of discussion as well as of the industry and the region
in which the issues arose. Colleagues of local Rabobank offices
closer to the respective clients play an important role in
conducting these dialogues. The sustainability department
decides which engagements to hold, track and monitor, and it
contacts the colleagues who are responsible for the client
relationship in order to discuss a course of action. Progress and
interim results of the engagements are agreed upon, monitored
and aggregated by the sustainability department. Some
engagements can take several years before they are brought to
an end. Of the dialogues listed below 38 have been carried over
from last year. During 2018 we added 12 new engagements. We
concluded a total of 14 engagements, as indicated in the table.
Details on the nature of the allegations' 'issue type', the current
status of the issue and the status of the engagement complete
this overview. Furthermore, the Rabobank Issue Table 2018 shows
the categories of issues we use and provides the number of
engagements in which the respective issue plays a role. One
engagement can encompass more than one issue. The table
Status Category provides a description of the categories we use.
Dialogues with Clients in 2018
Industry
Animal protein
Beverages
Beverages
Cocoa
Cotton
Energy/ metals
Energy/ metals
Energy/ metals
Energy/ metals
Energy/ metals
Energy/ metals
Energy/ metals
Farm inputs
Farm inputs
Farming
Farming
Farming
Farming
Farming
Farming
Farming
Region
Europe
Asia
South America
Africa
Europe
South America
Africa
Africa
Africa
Africa
South America
Europe
North America
North America
Europe
Europe
Europe
South America
South America
South America
South America
Issue type Short issue description Issue status
G - PI Client active in restricted activity, open
agreed to change to alternative,
subsequently to divest
S-H1S-L5 Welfare, health and working conditions closed
on plantation insufficient; improvement
progress on track
S - L4 Fatalities during maintenance work open
S - L2 Child labor vs poverty reduction open
dilemma
S - LI S - L2 Child labor vs poverty reduction open
dilemma
S-H1 Allegations of abusing public security open
forces to remove protestors
E - E4 Allegations of negative impacts to open
environment in supply chain
E - E4 Allegations of negative impacts to open
environment in supply chain
E - E4 Allegations of negative impacts to open
environment in supply chain
E - E4 Allegations of negative impacts to open
environment in supply chain
G - PI Suspected non-compliance with policy closed
G - P1 Suspected non-compliance with policy closed
E-E2S-H2 Alleged negative impacts to people and open
environment
G - P1 Suspected non-compliance with policy open
G - PI Allegations of negative impacts to open
environment in supply chain
G - P1 E - E4 Suspected non-compliance with policy open
G -G4 Allegations of negative impacts to open
environment in supply chain
E - E2 damage to HCV open
E-E2S-L5 Quality employee facilities and closed
environmental issues
E - E2 Handling of chemical products and closed
packaging
E-E2S-L5 Quality employee facilities and open
environmental issues
Status Category
Client relationship terminated
Engagement stopped
Client is taking action
Client is taking action
Client is taking action
Client has resolved issue
Client is taking action
Client is taking action
Client is taking action
Client is taking action
Client has resolved issue
Engagement stopped
Authorities involved
Investigation
Client is taking action
Client is taking action
Client is taking action
Client is taking action
Client is taking action
Client is taking action
Client is taking action
Annual Report 2018 - Appendices
