3,941 46,607
i
Sustainable
funding
Sustainable
finance*
Domestic market shares
"We treat our clients
as we would want to
be treated. We respond
to their requests and
real needs."
KPI Net Promoter Score
Acf/ve on/jne
About this Chairman's Corporate
Report Foieword Management Report Appendices Governance
Consolidated Financial Company Financial
Statements Statements
+14.7%
2017:3,436 million
+268%
2017:17377 million
The sustainable finance
definition has been updated
In 2018 the sustainable
mortgage portfolio has
been included in the total
sustainable fi nancing. The
sustainable mortgagesare a
substantial part of the total
of sustainable financing
(EUR 29,161 million).This
figure consists of the
outstanding balances of all
residential properties with
a provisional or final energy
label A.
Corporate
customers in the
Netherlands
J Private Banking
customers in
Private
customers in the
Netherlands
In 2018, we started 3 new
programs based on our
mission'Growing a better
world together':
Enhancing Dutch consumers
financial health
Stimulating healthy
entrepreneurial growth
Kick-Start Waste, a global
program to reduce food waste
Pr,vate custom
Annual Report 2018 - Management Report
16
