Excellent
Customer
Focus
Excellent Customer Focus
Innovative services
Our improved customer service and the digital convenience
of our products have boosted customer satisfaction. Our
financing activities and the knowledge and networks we have
to offer help our clients make their dreams and ambitions a
reality. We also help clients to innovate and become more
sustainable to ensure that they remain future-proof. We are
also working on sustainability and future-proofing within our
own organization (e.g., new operating model for local
Rabobanks in the Netherlands, digitalization, IT (ind.
security), sustainable procurement, and the mobility program).
Our wide regional and sector expertise allows us to offer
clients more than financing alone. When difficult times hit,
like the 2018 drought, we are there for our clients. We serve
as a knowledge partner and a linking pin between different
clients and organizations. Examples of this integrated
approach in action include the three new programs we
started in 2018 based on our mission 'Growing a better
world together'. By facilitating daily banking
services like payments, we generate
economic activity and help keep
the economy moving.
TJL ©we trade
Meaningful
Cooperative
Empowered
Employees
Rock-Solid
Bank
About this
Report
Chairman's
Foreword
Corporate
Management Report Appendices Governance
Consolidated Financial Company Financial
Statements Statements
A specialized
mortgage label that
is distributed through
intermediary channels.
surepay
SurePay delivers a
variety of account-
based verification
services to help
prevent payment fraud
and misdirection.
Blockchain trade
finance platform
that makes cross-
border commerce
easierfor European
SMEs
Easytrade
Facilitates simple
digital currency
hedging.
Annual Report 2018 - Management Report
