- - - - - - - - - - - - - - - - - - - - - - - - About this Report Chairman's Foreword Corporate Management Report Appendices Governance Consolidated Financial Company Financial Statements Statements Amounts in millions of euros Domestic Retail Banking WRR Leasing Real Estate Other Segments Consolidation Effects Total For the year ended December 312017 Net interest income 5,581 2,367 1,008 57 (170) 8,843 Net fee and commission income 1,398 432 75 59 (10) (39) 1,915 Other results 74 655 207 479 (207) 35 1,243 Income 7,053 3,454 1,290 595 (387) (4) 12,001 Staff costs 1,430 939 487 180 173 1,263 4,472 Other administrative expenses 2,959 1,194 208 151 7 (1,343) 3,176 Depreciation and amortization 98 56 28 7 54 163 406 Operating expenses 4,487 2,189 723 338 234 83 8,054 Loan impairment charges (259) 95 106 (116) (16) (190) Regulatory levies 270 171 22 4 38 505 Operating profit before tax 2,555 999 439 369 (643) (87) 3,632 Income tax 659 412 (66) 74 (100) (21) 958 Net profit 1,896 587 505 295 (543) (66) 2,674 Cost/income ratio including regulatory levies (in y 67.4 68.3 57.8 57.5 n/a n/a 71.3 Loan impairment charges (in basis points of average private sector loan portfolio)2 (9) 9 36 (521) n/a n/a (5) External assets 285,894 131,888 32,466 5,598 147,145 602,991 Goodwill 322 119 75 3 519 Private sector loan portfolio 280,028 101,506 27,159 1,807 464 410,964 1 Operating expenses plus regulatory levies divided by Income 2 Loan impairment charges divided by 12-month average private sector loan portfolio Amounts in millions of euros Domestic Retail Banking WRR Leasing Real Estate Other Segments Consolidation Effects Total Loan impairment allowances on loans and advances to customers Balance on January 1 2017 3,317 3,099 259 797 15 7,487 Loan impairment charges from loans and advances to customers (172) 118 145 (114) (15) (38) Write-off of defaulted loans during the year (632) (1,047) (136) (204) (2,019) Interest and other adjustments 31 (60) (24) 69 16 Balance on December 31 2017 2,544 2,110 244 548 5,446 Specific allowance 1,656 1,896 93 544 4,189 Collective allowance 559 19 67 645 IBNR 329 195 84 4 612 Total 2,544 2,110 244 548 5,446 Annual Report 2018 - Consolidated Financial Statements 174

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Annual Reports Rabobank | 2018 | | pagina 176