Rabobank at a Glance
Management Report Appendices
Adding Value for our Stakeholders
Rabobank is committed to creating value for stakeholders and
society at large. Changing client behavior, technological
developments and a complex economic environment, mean that
value is created through enduring relationships with all
stakeholders, and by responding appropriately to client needs
against the backdrop of today's trends and developments.
What are we aiming for?
100% digital convenience
Top customer advice nearby
Growth with innovation
Banking for the Netherlands
Banking for Food
One Rabobank culture
Growing a better world together
Optimal balance sheet
Exceptionally good execution
External developments and risks
What do we offer?
Assets under Management
What do we need?
Developments and Uncertainties
Every year we analyze trends and developments that affect our
work. In 2018 we saw many trends in consumer behavior,
technology, innovation, market players, regulations, the economy
and society. All present several opportunities and challenges for
Rabobank and its customers.
The trends in a nutshell are:
Client preferences are changing rapidly and significantly.
Digital interaction is increasingly replacing face-to-face
contact, so we are investing in the quality and further
innovation of our (digital) services. Client preferences are also
driving changes in the online distribution of goods, with a
large impact on food and other chains. In the Food Agri
sector the consumer's influence is growing and 'from fork to
farm' is replacing 'from farm to fork'.
We see technology impacting our business and those of our
customers, varying from on-farm dronestothe use of personal
data. All this data needs to be kept secure and organized.
Digital change, cyber security and IT disruption present a
strategic risk. For more information, refer to the Risk
To meet customer needs, we proactively monitor innovations
in and adjacent to the financial (FinTech) and Food
Agribusiness (FoodTech and AgTech) industries and we are
entering into strategic partnerships.
Given the current economy, low interest rate environ ment and
other factors we must continue to operate on a cost-effective
basis and improve our cost/income ratio.
Annual Report 2018 - Management Report