Contents Introduction Management report Appendices Corporate governance Consolidated Financial Statements Company Financial Statements Income decreased by 6% Net interest income resilient Net interest income totaled EUR 8,843 (2016: 8,835) million. As in 2016, repricing of the loan book had a positive effect on the net interest margin. Extra mortgage repayments at the local Rabobanks moderately lowered the outstanding lending volumes. An increased volume of early interest rate revisions in our mortgage books has a downward effect on net interest income going forward. At the same time, higher lending volumes augmented net interest in 2017 for both WRR and DLL. The low interest rate environment still negatively impacted the income from treasury activities related to maintaining the liquidity buffers.The average net interest margin, calculated by dividing net interest income by the average balance sheet total in the year, increased from 1.30% in 2016 to 1.39% in 2017.This was the result of stable net interest income combined with a lower balance sheet total. The balance sheet decreased due to the lower value of the derivatives as a result of changes in fx and interest rates, along with a somewhat lower lending book and lower liquid assets. Net fee and commission income stable In 2017, net fee and commission income increased to EUR 1,915 (2016:1,826) million in 2017. At the local Rabobanks, net fee and commission income on payment accounts increased. At WRR, net fee and commission income decreased. In 2017, WRR Markets division's net fee and commission income reflected somewhat lower activity levels after a relatively high number of significant transactions in 2016. Net fee and commission income at DLL remained stable (corrected for the deconsolidation of Athlon). Net fee and commission income in the real estate segment increased due to higher performance fees at Bouwfonds IM. Other results down 42% The decrease in other results to EUR 1,243 (2016: 2,144) million can be partly attributed to the de-consolidation of Athlon. Income from Athlon's operational lease contracts added to other results during 2016 as did the book profit on the sale of Athlon.The negative result on hedge accounting and structured notes affected other results significantly. On balance, the gross result on structured notes and hedge accounting decreased from a profit of EUR 106 million in 2016 to a loss of EUR 313 million in 2017. WRR's markets division's trading results improved due to better market conditions than in 2016, which partly levelled out the decrease. The increase in the number of houses sold at the real estate segment had an upward effect on other results. Furthermore, other results got a boost from higher (regular) results on our investment in Achmea (EUR 43 million), The sale of our share in Van Lanschot (EUR 44 million) and the sale of our share in Orix (EUR 42 million). Despite this divestment, Orix/ Robeco will remain an important financial partner of Rabobank. Operating expenses decreased 6% Staff costs down 4% In 2017, the total number of employees (including external hires) at Rabobank decreased by 1,757 FTEs to 43,810 (2016:45,567) FTEs mainly because of the large restructuring programme currently underway in the Netherlands.The largest reduction in staff in 2017 was at the local Rabobanks. Overall staff costs decreased to EUR 4,472 (2016:4,680) million.The decrease in staff costs was moderated by the release of a provision connected to the sobering of fringe benefits in 2016. The costs associated with the 2% pension accrual guarantee given to the pension fund covering the 2014-2020 period increased to EUR 160 (2016: 30) million in 2017.The maximum guaranteed amount was almost reached in 2017. Other administrative expenses decreased by 9% The other administrative expenses were negatively impacted by the provision taken by RNA (EUR 310 million). Nonetheless, total other administrative expenses decreased to EUR 3,176 (2016: 3,476) million in 2017.Total other administrative expenses were relatively high in 2016 as a result of the provision for adopting the SME interest rate derivative framework (EUR 514 million), which was significantly higherthan the addition of EUR 50 million to the provision in 2017. Higher restructuring costs in 2016 (EUR 515 million versus EUR 159 million in 2017) also helped reducing other administrative expenses. Overall, this decrease was somewhat tempered by the release of a provision for legal claims at WRR in 2016. Depreciation down 7% As a result of the closing down of offices in the Netherlands as part of the execution of Performance Now, depreciation decreased to EUR 406 (2016:438) million. Loan impairment charges at minus 5 basis points At minus EUR 190 million, loan impairment charges actually contributed to operating profit, which is atypical. In 2016 an amount of EUR 310 million was charged to the income statement, which was already a year with very low loan impairment charges. We saw improvements in nearly all business segments.This is mainly due to the ongoing favourable economic conditions in our domestic market, leading to limited additions and high releases of existing loan loss allowances, particularly in the domestic retail banking business and in real estate. Relative to the average private sector loan portfolio, loan impairment charges amounted to minus 5 (2016: +7) basis points, which is exceptionally low and substantially below the long-term average (period 2007-2016) of 36 basis points. Rabobank Annual Report 2017 - Management report 76

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Annual Reports Rabobank | 2017 | | pagina 77