X The four dimensions of Rabo Leadership RABO LEADERSHIP Contents Introduction Management report Appendices Corporate governance Consolidated Financial Statements Company Financial Statements Rabobank offers support and encouragement to employees to take personal responsibility to achieve and retain vitality.The tools we offer vary from digital tests and information sessions to courses, workshops and one-on-one support covering areas such as work-related stress, resilience and absenteeism. RaboVitality As part of our vision on health, we launched RaboVitality last year. In this one-year programme, the employees learn to change their behaviour and to able to strengthen their vitality. The RaboVitality programme includes a digital platform and an app called Boost!, which was used by 174 teams last December.The programme also includes events such as Boost your Summer, participation in a run and a RaboVitality Lab in Utrecht, where employees can use innovative tools which facilitate a vital workplace. Absenteeism Absenteeism rates rose to 4.03% in a rolling 12-month period in 2017, exceeding the 2016 figure of 3.61% and the Occupational Health Safety (OH&S) standard of 3.7%. 54% of the long-term sick leave is related to mental health problems (47% in 2016). About 30% of long-term sick leave is related to work, with half of these cases caused by psycho-social factors, and the rest related mainly to labour relations and conditions. Of those absent due to sickness, 78% had returned to work fully within the week (79% in 2016). In 2017, 50% of employees never called in sick (46% in 2016). Craftsmanship Taking ownership of development To stimulate our employees' personal growth, in 2017 we introduced a personal annual development budget of EUR 1,500 per employee working under the Dutch Collective Labour Agreement (CLA). This enables employees to take responsibility for their personal and professional development and choose the training sessions or workshops they wish to follow. By the end of 2017, 30% of employees in the Dutch CLA population used their development budget. We expect that the remainder of our employees to spend their budget in 2018 after saving it up in 2017. Leadership Inspiring leaders Last year we developed the Rabo Leadership Profile, which outlines the four leadership traits we want all Rabobank leaders to have in abundance. The dimension of personal leadership requires a Rabobank leader to take full responsibility for his or her actions, and to develop by honing their skills, vitality and adaptability. A Rabobank leader creates, facilitates and inspires high- performing teams and is focused on developing and empowering that team to get results. A Rabobank leader leads Rabobank as a whole. He or she uses the network inside the bank and in the community, takes responsibility for the collective and creates maximum impact and results by working together with others. For the community, a Rabobank leader recognises and leverages our unique ability to connect clients and stakeholders with the aim of building a better world.The Rabobank leader can step out of his or her own shadow to empower someone else and dares to ask for help when needed. Individual Leadership Network Leadership One Rabo A Rabobank leader leads Rabobank as a whole, takes responsibility for the collective and creates maximum impact and results by working together Personal A Rabobank leader takes full responsiblitiy for his or her actions, and develops through craftsmanship, vitality and adaptability Team A Rabobank leader creates, facilitates and inspires high-performing teams and is focused on developing the team in order to get results Community A Rabobank leader recognises and leverages our unique ability to connect clients and stakeholders to build a better world Based on the Enterprise Leadership model from CEB Research Rabobank Annual Report 2017 - Management report 58

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Annual Reports Rabobank | 2017 | | pagina 59