Janine Vos
Empowered Employees
Member of the Managing Board
and Chief Human Resources Officer
Happy people, Happy customers
We are feeling the influence of trends like
globalisation and hyper connectivity, as
well as demographic developments and
the rapid advance of artificial intelligence
and robotics. These changes are affecting
the way we work. In that environment
Rabobank believes in empowering
people through adaptability, vitality and
craftsmanship to establish self-confidence.
We want employees to face the future with
confidence. It requires professionalism
and expertise - in short, craftsmanship
- to provide excellent customer service
everyday. As a result of all the trends and
changes, employees need the capacity to
embrace change and a energetic attitude
towards a new way of working in teams
and with customers. By focussing on
adaptability, vitality and craftsmanship
in an ecosystem where we are constantly
learning from each other, in a diverse and
inclusive organisation with clear values, we
are creating the workplace of the future
In 2017 we have put a lot of effort into
adaptability, vitality and craftsmanship
to help employees developing their
talents and skills, to remain passionate
about their profession and adapt to
ever-changing circumstances. Our aim
is to have Rabobank employees who are
proud of their work and their company,
who go the extra mile for our customers
and dare to make a difference for society.
Employees who help each other to go
beyond what is expected and do the right
thing exceptionally well, together. Growing
a better world together through these
values and behaviours. We strongly believe
in happy people means happy customers.
All our employees felt the efforts that
were made in 2017. We developed a new
leadership profile, that was first rolled out
for our top 180 leaders and will be made
available to all 4,000 managers in spring
2018. We expect the company's leaders to
develop the craft of leadership through
coaching and continuous feedback.
Learning agility is key for all employees, as
is making the most of your own potential
and working together to make each
other better. We acquire new skills and
knowledge every day. What we learned
yesterday we apply today to enrich our
contribution.Together, we're building
the future. In 2017 we introduced GROW!
to replace the traditional performance
management system.The GROW! Model
contains short-cycle feedback based on
the appreciative inquiry method, with an
individual annual development budget of
EUR 1,500 for 2017.
For me personally, 2017 was also a year
of transition. I'm honoured to represent
the FIR function in such a diverse and
complementary Managing Board team.
And I was honoured to accept the award
of Chief FIR Officer of the year in the
Netherlands. In my acceptance speech I
dedicated this award to all my Rabobank
colleagues. While it's not been the easiest
year for some, the positive responses I
have received confirm we are on the right
track.
The people who work for Rabobank now,
or will come to work for us in future, are
searching for more than just a job. They
aspire to meaningful work in a company
with a mission beyond financial profit.
Growing a better world together.
