lekoSevinga
Our impact on our customers
Member of the Managing
Board and Chief Information
Operations Officer
The implementation of automated testing
and deployment resulted in a shorter time
to market for new software in our client
applications. We also took a major step in
removing legacy. We deployed significant
capacity to decouple or simplify the
connections between our applications.
This involved establishing several change
programmes which will start to bear fruit
in 2018. All these investments combined
with a strong focus on an Agile and Dev/
Ops way of working, are resulting in more
agility and an ability to respond quicker to
the changing needs of customers.
We are busy merging our Dutch and
International infrastructure. One key
effort is the development of a single
global digital workspace for all Rabobank
employees. Preparations were made
for this in 2017 and we are ready to roll
in 2018. We also made progress with
centralising our client support centres, like
those for insurance and mortgages. In this
way, we have contributed substantially to
'One Rabobank'.
Our data initiatives are laying the
foundations for the bank's data-driven
ambitions. This allows us to improve data
quality, availability and protection all at the
same time.
We have also made a strong commitment
to innovation. We have already put some
in practice, through the robotisation of
repetitive actions. In others as a proof
of concept, for example with blockchain
technology for the grain value chain
in Australia and the use of artificial
intelligence (Al) to answer employee IT
questions.These innovative activities raised
our profile in the IT world and it's gratifying
that top IT talent is increasingly interested
in working for Rabobank. We will do our
utmost to further develop these top talents
and retain them for the bank.
2017 was a year of major changes. The first
results are clearly visible but we still have
some ground to cover. I look forward to
pursuing these challenges with my team
in 2018.
I am proud of the progress we made at IT
and Operations in 2017. We implemented
many improvements and innovations that
contributed to transforming Rabobank
into a 'Tech Fin'company; a large-scale
financial institution driven by technology
and innovation. Under our motto'Building
Tomorrow's Bank Today', we have linked
all our activities to five themes: always on,
fast flexible, simplicity, excellent data and
innovation.
We made substantial investments in chain
monitoring to allow earlier detection
of upcoming problems in our banking
systems, for example DDoS-attacks. We
want to solve problems before they impact
our clients. Our internet and mobile
banking showed less downtime in 20171.
An impressive result considering the many
changes we were making at the same time.
'Always on' is indisputably our top priority.
1 As reported to the Nederlandsche Bank.
