Contents Introduction Management report Appendices Corporate governance Consolidated Financial Statements Company Financial Statements Incorporation in the mortgage consultation To encourage retail customers to invest in energy saving measures, we have started our collaboration with GreenHome. New and existing customers are referred to the GreenHome platform for a quick scan of the available energy efficiency measures. They can also get support during the process from GreenHome and connect with local installers. A national programme for local Rabobanks has been set up to incorporate energy saving measures in their mortgage consultations with customers. This includes the training of all mortgage consultants, appointing champs as accelerators at each local Rabobank, joining up local installers and providing local marketing tools. In 2017 we again organised Smart Renovation ('Slim Verbouwen') events to promote energy efficiency in housing. At these events, our corporate clients can showcase their products and services and connect with our retail customers with an eye to helping them make sustainable home improvements. Our commitment to reducing energy has already brought improved the energy label ratings of our mortgage portfolio, as shown in the following figure. Current energy labels of Rabobank mortgage portfolio of Domestic Retail Banking. Energy labels in the mortgage portfolio of houses funded of houses funded of houses Energy by Rabobank relative by Rabobank in the label (2016)1 discrepancy (2017)2 Netherlands3 A D 16% 1 AO/, +2% -1 o/. 18% 1 qo/„ 11% 1 AO/, D c I ovo 26% I 0 0% I D /O 26% I O vO 31% D 17% -1% 16% 21% E 11% -1% 10% 11% F 8% 0% 8% 6% G 6% +1% 7% 4% Total 100% -1% 100% 100% Amount mortgage portfolio Total loan amount Total mortgage portfolio EUR 193.1 billion 'A' energy labels (18.1 of total) EUR 35.0 billion4 Climate mortgages EUR 58.5 million Sustainable real estate finance We have adopted a new real estate sustainability policy that states that new real estate loans and refinancing are obliged to comply with requirements for minimal energy labels as of the end of 2017.This will apply to all real estate, starting with offices, and the targets need to be met in 2022 (minimum energy label C). Rabobank's real estate portfolio has been analysed by a specialised agency to ascertain the current situation of the labels. The conclusion was that 55% of utility buildings have a C energy label or higher, or 30% including rental property. We set a target to make our commercial real estate portfolio completely sustainable in the next 10 years (energy label A). The interim target is to reach 100% energy labels C in 2020, well before the required deadline in 2022. Apart from the energy labels we strive to include circularity, sustainable entrepreneurship and insight in how healthy the location of the property is. To contribute to making buildings more sustainable, Rabobank in 2017 joined the Dutch Green Building Council. We also participated for the first time in the Global Real Estate Sustainability Benchmark for debt and received a four-star rating. Our subsidiary Bouwfonds Property Development (BPD) the largest housing developer in the Netherlands has announced they will develop detached houses with an EPC of 0.26 or better. This is 33% better than the standard of current construction laws. Our own efforts Sustainable procurement The Sustainability Policy Framework addresses policies, but also provides an overview of the implementation landscape with Standards: documents describing how to implement the policies.The Sustainable Procurement Standard is valid for Rabobank Group, and requires a supplier's level of sustainability to be documented during the Requests for Proposal, RFP's (Procurement Projects). Rabobank business departments determine their sustainability requirements according to their department's sustainability goals.The Rabobank Procurement department participates in the business procurement teams for projects exceeding EUR 50,000. Procurement supports the business in checking potential suppliers compliance with sustainability criteria based upon the IS026000 guideline. In general, the Standard requires that Rabobank exclude potential suppliers if they are involved in activities which the bank 1 In 2016 approximately 15% of the mortgage portfolio had a confirmed energy label. 2 In 2017 approximately 16% of the mortgage portfolio has a confirmed energy label. 3 Confirmed energy labels: Rijksdienst voor Ondernemend Nederland. 4 In 2017 approximately 16% of the mortgage portfolio has a confirmed energy label.This is extrapolated overthe total mortgage portfolio. To come to the total corresponding loan value an assumption is taken that the loan value per mortgage financed house in all energy labels is the same. Rabobank Annual Report 2017 - Management report 41

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Annual Reports Rabobank | 2017 | | pagina 42