Contents Introduction Management report Appendices Corporate governance Consolidated Financial Statements Company Financial Statements
Client satisfaction
Satisfied clients are our highest priority. Achieving a high level
of client satisfaction is only possible through focusing on our
clients'needs and expectations. We use NPS to measure Rural
client satisfaction and the Greenwich Quality Index to measure
Wholesale client satisfaction.
Providing products and solutions for our clients
2017 was a successful year for our international business.
For our wholesale clients, we are able to play a leading role in
many Food Agri and other transactions in the Netherlands
and worldwide.
Products and innovations that matter
In 2017 we started a range of pilots and experimental innovations
like mOOvement and TERRA and continued those which proved
useful for our clients around the world. Particularly in the Food
Agri space new technologies and use of data make it possible
to produce higher yields from the same land.
Foodbytes!
This platform for Food Agri Innovation was created with one
simple goal: to find the most innovative concepts in Food
Agri and pair them with the capital needed to bring them to
the market.
Since the launch of Foodbytes! in 2015, more than 1,400
companies have presented themselves in these pitch forums
in New York, San Francisco, Austin, Sydney and Wageningen.
With Foodbytes! we continue to strengthen our global network
of Food Agri innovators who help us to accomplish our
mission of Growing a better world together.
TERRA
Last year we launched TERRA with the aim of fuelling cross-
industry innovation and setting a new standard for Food Agri.
Guided by Rabobank's Food Agri leadership and expertise,
TERRA allows selected cohort companies to work hand-in-hand
with corporate collaborators on customised, collaborative and
confidential product pilots.TERRA connects the top corporate
brands and the top start-ups in the Food Agri sector. It is the
first programme of its kind to bring together the industry's most
disruptive start-ups with the execution power of the big players.
It is designed to be an ongoing innovation platform that will
result in a stream of commercially viable solutions.
Rabobank Global Farmers
Rabobank Global Farmers is a worldwide online farmers
community exclusively for our Rabobank customers, which
was rolled out globally in mid- 2016. Rabobank's farming
clients requested a platform where they could exchange ideas,
experiences and gain knowledge. We expect Global Farmers to
become an important platform that helps our rural clients with
access to our network and tools to improve their businesses
and therefor contribute to Growing a better world together.
mOOvement
'Data is the oil of the 21st century'. We expect that in Food
Agri algoritms based on big data will improve farm productivity.
MOOvement, a technology that helps our clients gain better
insight into their farm management by allowing them to
register, locate and follow their cattle at any time. It collects agri
data and combines and analyses it to support farmers and the
F&A supply chain in making key decisions.The Australian beef
industry is the first market where mOOvement is using track
trace and sensor technology to solve issues concerning localising
livestock inefficient pasture use and limited health status.
Biockchain
Blockchain technology can have an enormous impact on
corporate clients.To be prepared, we are establishing strategic
partnerships to rethink current practices in trade and commodity
finance, and to test and exploit the ample possibilities blockchain
technology offers.
O Read more about blockchain in this case
Ecosystem
Our ecosystem is a holistic client-based, sector-focused
approach. It is based on the idea of thinking through the value
chain to get to sector-based solutions and having a clear view
of all the relevant stakeholders in a sector. It enables us to be a
strategic partner for clients when they need help to get through
bottlenecks and find a financial solution.
O Read more about ecosystem in this case
Sustainability programme - Sustainably Successful
Together
We recognise the importance of the role that sustainable
development can play in society and are committed to
facilitating the transition to a more sustainable and circular
economy.This is why we are continuing to implement the
Sustainably Successful Together (SST) programme which started
in 2014. We aim to be ranked by independent rating agencies as
one of the most sustainable globally active banks by 2020. For a
complete overview of our ratings, please refer to appendix 3.
Rabobank Annual Report 2017 - Management report
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