Excellent
customer
focus
Contents Introduction Management report Appendices Corporate governance Consolidated Financial Statements Company Financial Statements
paramount and a fundamental value that
drives our actions, this becomes real in
how we are able to safeguard our
standards in customer due diligence and
suitability. How we deal with these is being
described in more detail in another part of
this report. But it is important to note that
the standards around what is fair and
suitable are also evolving because of the
changing societal and economic context,
supported by various kinds of new
legislation. It is our duty to live up to these
new standards, which also means
addressing issues from the past. Changing
standards also translates in changing
expectations from our customers and
regulators. And we want to be on the
forefront of this. It is my conviction that we
should have a pro-active attitude in
solving these issues, which is why we have
stepped up our efforts to address these
issues pro-actively in close collaboration
with our supervisors.
2017 was another year of major
transformation for Rabobank and for me
too. After more than 22 years at the
company, I feel honoured to now be a
member of the Managing Board team. I am
excited about helping increase our impact.
As someone who is committed to
connecting people, I am looking forward
to working together with my very involved
colleagues to achieve our collective goal of
contributing to welfare and prosperity in
the Netherlands and helping our
customers make more self-confident
personal finance choices.
Rabobank Annual Report 2017 - Management report
27
