Contents Introduction Management report Appendices Corporate governance Consolidated Financial Statements Company Financial Statements
Contributing to Sustainable Development Goals
Rabobank feels a responsibility to make a meaningful
contribution to achieving the 17 UN Sustainable Development
Goals. Our'Banking for Food'and 'Banking for the Netherlands'
vision and our Sustainability Programme'Sustainablv Successful
Together' programme help us achieve our contribution to the
SDGs.The infographic illustrates how we are working towards
reaching the goals. For more information see Theme Report:
Rabobank's contribution to the Sustainable Development Goals.
Performance indicators
We have translated our mission, vision and strategy to a
number of KPIs for 2017.The table below shows the strategic
KPIs. An elaborate overview of these KPIs and our sustainable
ambitions can be found in appendix 2. Progress on these KPIs
is measured with information obtained from both inside and
outside the organisation.
Cornerstones KPI 2017 2016'
Excellent Customer Focus Net Promotor Score private customerss in the Netherlands 53 36
Customer Effort Score private customers in the Netherlands 66 67
Net Promotor Score Private Banking customers in the Netherlands 50 41
Customer Effort Score Private Banking customers in the Netherlands 65 68
Net Promotor Score Corporate customers in the Netherlands 43 30
Customer Effort Score Corporate customers in the Netherlands 49 51
Number of users Mobile Banking (x 1,000) 3,518 3,079
Amount of sustainable products and services (in EUR millions):
- Total sustainable Financing 18,610 18,791
- Sustainable assets under management and assets held in custody 4,030 3,835
- Sustainable funding 3,501 2,985
- Sustainable transactions supervised 6,236 5,750
Meaningful cooperative Sustainability performance recorded of all our larger corporate clients in a client photo
Number and percentage of client photos:
Local Rabobanks 14,192 (98.4%) 14,502 (99%)
Wholesale offices 1,413 (72.5%) 1,533 (85%)
Reptrak pulse score 69.5 66.1
Percentage of our annual profit invested in social initiatives on a not-for-profit basis 2.5% 2.9%
through the Rabobank Group and the Rabobank Foundation
Number of agricultural value chain visions and active participation in roundtables or 2 visions and 2 visions and
similar initiatives 9 roundtables 9 roundtables
Number of supported small-scale farmer organisations in developing countries 260 278
Empowered employees Gender diversity Supervisory Board Male 6 6
Female 3 3
Gender diversity Managing Board Male 6 6
Female 4 1
Gender diversity Managing Board-1 Male 59 42
Female 24 14
Gender diversity Managing Board-2 Male 294 277
Female 101 90
Organisational Health Index 61 56
Rock-solid bank Cost/income ratio 71.3 70.9
Fully loaded Common Equity Tier 1 ratio 15.5 13.5
1 The 2016 NPS Advisor and CES figures have been restated due to
a clarification regarding the scope. In addition, the NPS and CES
figures have been measured fora 12 month period instead of solely
measuring the fourth quarter, as was conducted in 2016.
Rabobank Annual Report 2017 - Management report
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