Financial results of Wholesale, Rural and Retail Notes to the financial results Contents Introduction Management report Appendices Corporate governance Consolidated Financial Statements Company Financial Statements Results in millions of euros 31-12-2017 31-12-2016 Change Net interest income 2,367 2,355 1% Net fee and commission income 432 491 -12% Other results 861 812 6% Income 3,660 3,658 0% Staff costs 1,011 1,103 -8% Other administrative expenses 1,312 919 43% Depreciation 56 94 -40% Operating expenses 2,379 2,116 12% Gross result 1,281 1,542 -17% Loan impairment charges 95 255 -63% Regulatory levies 171 152 13% Operating profit before tax 1,015 1,135 -11% Taxation 416 369 13% Net profit 599 766 -22% Loan impairment charges (in basis points) 9 25 Ratios Cost/income ratio exclusive regulatory levies 65.0% 57.8% Cost/income ratio inclusive regulatory levies 69.7% 62.0% Balance sheet (in EUR billion) External assets 131.9 156.3 -16% Private sector loan portfolio 101.5 108.6 -7% Deposits from customers 111.4 123.7 -10% Number of internal employees (in FTEs) 7,441 7,474 0% Number of external employees (in FTEs) 468 348 34% Total number of employees (in FTEs) 7,909 7,822 1% Underlying profit before tax increased by 12% Underlying performance improved The underlying performance of WRR improved in 2017, as illustrated by the development of the underlying operating profit before tax, which increased to EUR 1,323 million.This is an increase of EUR 174 million compared to 2016. In calculating this underlying profit before tax, corrections were made for restructuring costs and the provision of EUR 310 million taken by RNA in December 2017. Income remained stable WRR total income increased to EUR 3,660 (2016: 3,658) million in 2017. At WRR, underlying commercial interest margins stabilised and net interest income rose to EUR 2,367 (2016: 2,355) million. Net fee and commission income decreased to EUR 432 (2016:491) million. In 2016, the Markets division's net fee and commission income reflected the higher levels of activity in that period, with more transactions than in 2017. The Markets division's trading results improved due to better market conditions than in 2016. Consequently, other results increased to EUR 861 (2016: 812) million. Operating expenses increased by 12% Operating expenses atWRR went up to EUR 2,379 (2016:2,116) million in 2017. Due to the centralisation of IT services in 2016, WRR staff was relocated to the central organisation, reducing staff costs but increasing recharges from the central organisation, and consequently raising other operating expenses. Staff costs fell to EUR 1,011 (2016:1,103) million, a 8% decrease compared to last year. Other administrative expenses increased to EUR 1,312 (2016: 919) million, mainly due to the previously mentioned provision of EUR 310 million taken by RNA. Also the release of a provision for legal issues lowered other administrative expenses in 2016. Depreciation was down to EUR 56 (2016: 94) million. Development of underlying operating profit before tax Amounts in millions of euros 2017 2016 Income 3,660 3,658 Operating expenses 2,379 2,116 Adjustments on expenses Restructuring 2 (14) Provision RNA (310) 0 Underlying expenses 2,071 2,102 Regulatory levies 171 152 Loan impairment charges 95 255 Operating profit before tax 1,015 1,135 Total adjustments 308 14 Underlying profit before tax 1,323 1,149 Increase in income tax Income tax atWRR increased by 13% to minus EUR 416 million, while the operating profit before tax decreased. This is the result of the change in tax rates in the United States, which are unfavorable for WRR. Loan impairment charges down by 63% WRR loan impairment charges decreased to EUR 95 (2016: 255) million in 2017. Decrease of loan impairment charges can be largely assigned to the overall improvement of weather circumstances and sector developments. Despite the overall decrease, loan impairment charges remained relatively high in Asia and increased in the Netherlands. Elowever, the portfolio in Asia stabilised and Dutch loan impairment charges remained below the long-term average on the back of positive economic developments.Total loan impairment charges went down to 9 (2016:25) basis points of the average loan portfolio, well below the long-term average of 57 basis points. Rabobank Annual Report 2017 - Appendices 134

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Annual Reports Rabobank | 2017 | | pagina 135