Contents Introduction Management report Appendices Corporate governance Consolidated Financial Statements Company Financial Statements Dialogue with clients Rabobank engages with clients on material sustainability controversies and alleged issues regarding the environment, human rights, labour rights and governance. In 2017, the sustainability department had 56 such engagements under management. The table below provides a short description of the topic of discussion and the industry and region in which the issues arose. Colleagues of local Rabobank offices closer to the respective clients play an important role in conducting these dialogues.The sustainability department decides which engagements should be held, tracked and monitored, and they will contact the colleagues responsible for the client relationship to discuss a course of action. Progress and interim results of the engagements are agreed, monitored and aggregated by the sustainability department. Some engagements can take several years before they are concluded and 43 of the dialogues listed below have been carried over from last year. During 2017 we added 13 new engagements. We closed a total of 13 engagements, as indicated in the table. Details on the nature of the allegations' 'issue type', the current status of the issue and the status of the engagement complete this overview. Furthermore, the Rabobank IssueTable 2017 shows the classes of issues we use and provides the number of engagements in which the respective issue plays a role. One engagement can encompass more than one issue.The table Status Category provides a description of the categories we use. Dialogues with clients in 2017 industry region issue type animal protein Asia G-G1 animal protein Asia S-L1 animal protein Europe G-P1 animal protein South America E-E2 beverages Asia S-H1 S-L5 beverages South America S - L4 cocoa Africa S - L2 cotton Europe S - LI S - L2 energy/metals Africa E-E4 energy/metals Africa E-E4 energy/metals Africa E-E4 energy/metals Africa E-E4 energy/metals Europe G-P1 energy/metals South America S-H1 energy metals South America G - P1 farm inputs North America E-E2S-H2 farming South America E-E2 farming South America E-E2G-P1 farming South America E-E2S-L5 farming South America E-E2 farming South America E-E2S-L5 farming South America E-E2 farming South America E-E2 farming South America E-E2S-L5 farming South America E-E2 food Europe G-G1 food North America S - L3 food South America S - L3 grains Asia E-E2 palm oil Africa S-H2 palm oil Africa S-H2 short issue description licences missing client allegedly linked to slave labour in supply chain client active in restricted activity, agreed to change to alternative illegal clearing - reforestation underway and fine paid welfare, health and working conditions on plantation insufficient; improvement progress on track fatalities during maintenance work child labour vs poverty reduction dilemma child labour vs poverty reduction dilemma allegations of negative impacts to environment in supply chain allegations of negative impacts to environment in supply chain allegations of negative impacts to environment in supply chain allegations of negative impacts to environment in supply chain suspected non-compliance with policy allegations of abusing public security forces to remove protestors suspected non-compliance with policy alleged negative impacts to people and environment damage to HCV damage to HCV quality employee facilities and environmental issues damage to HCV quality employee facilities and environmental issues environmental issues - establishing reserve area handling of chemical products and packaging quality employee facilities and environmental issues mapping of reserve and protection areas tax avoidance allegation of treating pro-union staff unfairly allegations of hindering unionisation allegations of burning to clear land alleged negative impact on community alleged insufficient information/compensation to communities issue status status category open client relationship terminated closed client is taking action open client is taking action open client is taking action open client is taking action open authorities involved open client is taking action open client is taking action open client is taking action open client is taking action open client is taking action open client is taking action open investigation open client has resolved issue open investigation open authorities involved closed client relationship terminated closed client relationship terminated closed client has resolved issue open client is taking action open client is taking action closed client has improved policy/behaviour open client is taking action open client is taking action open client is taking action open client is taking action closed client has resolved issue open client is taking action open authorities involved closed insufficient evidence open authorities involved Rabobank Annual Report 2017 - Appendices 114

Rabobank Bronnenarchief

Annual Reports Rabobank | 2017 | | pagina 115