Contents
Introduction
Management report Appendices Corporate governance Consolidated Financial Statements Company Financial Statements
Empowered employees
KPI 5: Stimulating
diversity and equality
Methodology
Terminology
Gender diversity is the percentage of women in the Supervisory Board, the Managing Board, Managing Board -1 and Managing Board -2.
We report and measure the number of males and females based upon headcount as reported from Rabobank's human resources information
management system at the end of the year. Gender diversity is measured among the Supervisory Board, the Managing Board and the two
tiers below the Managing Board
Diversity is a vital and integral part of our strategic objectives. To enhance career opportunities for women, Rabobank offers diverse internal
and external activities. These include sponsorship of talented women by senior executives, cross-mentoring and coaching programmes.
Our Diversity Board meets each quarter to monitor policy compliance and progress on our targets.
KPI 6: Developing
human capital and
talent Management
Methodology
Terminology
OHI measures health by surveying on agreement and alignment across large, decentralised organisations to determine how different
employees, business functions, geographies, engage with their company's strategic priorities
We measure and report OHI by means of an online survey performed by a third party. In 2017 the survey was held amongst a statistical
sample of 30% of our employees, a percentage which has been validated as representative. In 2016 a survey was held amongst all our
employees. OHI is measured as the percentage of employees who answer'favourable' and 'very favourable'to questions.
Rabobank aims to be a more inventive, decisive and outward-looking organisation.To gauge where we stand in this strategic and cultural
transition, we regularly measure employee culture and engagement.
Reputation
KPI 7: Increase
reputation
Methodology
Terminology
Reptrak® measures the overall reputation across seven key dimensions, based on four questions: esteem, admire, trust, feeling.
We measure and report RepTrak® by the RepTrak® Monitor, which is a tool of the Reputation Institute. In 2017 Rabobank participated in
the RepTrak® reputation study that tracks 23 attributes of reputation grouped around seven reputation dimensions that appear to be most
effective in getting stakeholders to support the company. The reputation was measured through an online survey among a representative
sample of the general public in the Netherlands.
A solid and sound reputation is essential to increasing and maintaining stakeholders' fundamental trust in the bank.
RepTrak® is a standard for reputation measurement. Their annual rankings are based on each company's 'Pulse' - the emotional connection
consumers have to a brand. The results are further broken down into seven dimensions of rationality, which define why consumers feel the
way they do. The dimensions are Products/Services, Innovation, Workplace, Governance, Citizenship, Leadership, and Performance.
Supporting vital communities
KPI 8: Community not- We invest the equivalent of 3% of our annual profit in social initiatives on a not-for-profit basis through the Rabobank Group and the
for-profit investments Rabobank Foundation. The Rabobank Foundation is a separate entity.
Methodology
Terminology
We measure and report the granted financial donations by Rabobank Group and on the granted donation and loans by Rabobank
Foundation (this includes the re-use of past contributions by Rabobank Group). The Foundation is mostly active abroad. The total of our
financial investments is reported as a percentage of net profit on group level. The main component of the total amount is the amount of
donations by our local Rabobanks. Manpower and knowledge invested in local communities are measured and monitored as well, but not
included in the KPI report.
Cooperative dividend - the part of the profit that is reinvested back into the community. Investments consists of both granted donations as
well as granted loans. Community funds are created by Rabobank Group for funding activities that create a positive social contribution to
society
KPI 8: New local By 2020, we will be supporting 500 new local collective community-based initiatives achieving business success in the Netherlands
collective community- (cumulative)
based initiatives
achieving business
success
Methodology Currently we measure and report the number of new collective local community initiatives that have been supported by financing, time
investment or knowledge by local Rabobanks in the Netherlands. The data is reported on an annual basis, evaluated and aggregated to
group level.
Terminology Collective local community initiatives are measured and reported based on five criteria:
a) the initiative is supported by Rabobank with networking knowledge or financial solutions;
b) the initiative is founded by citizens and/or companies to achieve a local impact;
c) the initiative is dedicated to achieving a positive social and/or environmental impact;
d) the initiative has a solid economic base
e) the initiative is founded on a formal legal structure (or is in its start-up phase), such as (but not restricted to) a cooperative structure.
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