Contents
Introduction
Management report Appendices Corporate governance Consolidated Financial Statements Company Financial Statements
Material topics and its boundaries
The table below shows insight in the material topics, if the
influence by Rabobank is direct or indirect, and where the
impact occurs.
Material topics 2017 Definitions 2017
1 Strong capital
position
2 Improving
performance
3 Flexible balance
sheet
4 Conscious and
careful risk return
trade off
5 Increasing
customer
satisfaction
6 Restoring trust
7 Stimulating
transparency
Digitizing and
innovating services
9 Big data Privacy
10 Strengthen
stakeholder
engagement
Supporting clients
in sustainable
development
12
Stimulating
sustainable food
and agriculture
13 Supporting vital
communities
14
Encouraging
entrepreneurship
The development of the capital ratios
compared with the targets in the strategic
framework.
Describes how Rabobank performed financially
compared with target.
Activities Rabobank did in order to make its
balance sheet more flexible.
How Rabobank created opportunities to realise
value by assessing risks against an expected
return.
Satisfied clients are our highest priority.
Rabobank focusses on meeting or surpassing
client expectations.
Activities developed by Rabobank in order to
restore trust at stakeholders. Refers to a fair,
transparent and moral code of conduct to the
strategic and operational management of
business.
Activities Rabobank did to be more transparent
toward clients. Rabobank supports and
educates clients in making optimum and
confident financial choices. In addition
Rabobank gives stakeholders insight in the way
of working of Rabobank and how Rabobank
deals with dilemmas and sensitive subjects.
Developing innovative products and services
targeted at the changing client preferences (i. e.
financial-technological innovations to respond
to the exponential increase in the use of mobile
equipment).
Activities Raboban k develops to prevent abuse
or loss of client data, by Rabobank or third
parties. In addition to how Rabobank uses big
data and Rabobank's ethical standpoint on the
use of big data.
Rabobank understands that its cooperative
nature implies close collaboration and
consultation with all sorts of stakeholders and
it is therefore pursuing a constructive dialogue
with stakeholders.
Rabobank's clients face a variety of
sustainability risks and issues. As a cooperative
bank Rabobank aims to be a facilitator in the
process towards a more sustainable world
by helping clients to identify and assess ESG
opportunities and risks.
In order to feed the world's population
in a sustainable way, Rabobank focusses
on improving Food Agri value chains.
This encompasses focus on increase food
availability, improving access to food,
promoting healthy food and increase stability.
As a cooperative bank, Rabobank aims to
increase the vitality of local communities,
from an economic, social and environmental
perspective, both within the Netherlands and
abroad.
Activities Raboban k develops to support and
stimulate entrepreneurs. Rabobank focusses on
increasing the earning power, well-being and
prosperity of the Netherlands.
Director
'Indirect'
influenced
by Rabobank
activities
Direct
Direct
Direct
Direct
Direct
Direct
Direct
Topic boundaries
Netherlands/
Effect 'Inside' or International
'Outside'own (including
company Netherlands)
Inside International
Service lines
(Domestic retail
banking, WRR,
Leasing, Real
estate) for which Related
the topic is most stakeholder
relevant
groups
Inside
Inside
Inside
Outside
Inside
Outside
International
International
International
International
International
International
All service lines Board,
Members
All service lines Board,
Members
All service lines Board,
Members
All service lines Board,
Members
All service lines Clients
All service lines Clients,
Business
partners,
Society
All service lines Clients,
Society
Direct
Direct
Direct
Direct
Direct Indirect
impacts through
business
relationships
/Clients/
Investments.
Direct
Direct
Inside Outside International All service lines Clients
Outside International All service lines Clients
Inside Outside International All service lines All
stakeholder
groups
Outside
Outside
Outside
Outside
International All service lines Clients,
Society
International Domestic Retail Society
Banking, WRR
Leasing
International All service lines Society
Netherlands Domestic retail Clients,
banking Society
Rabobank Annual Report 2017 - Appendices
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