Contents Introduction Management report Appendices Corporate governance Consolidated Financial Statements Company Financial Statements
limited to a selection of the group divisions within or outside of
the Netherlands, or when a less comprehensive view is being
presented, this is indicated explicitly in the relevant report topic.
Materiality
Determining the topics for this year's report began with an
analysis of the material themes identified in 2016. We defined
a list of 18 topics on the basis of this evaluation. A materiality
matrix was used to determine the relevance of topics for both
Rabobank and our stakeholders. As such, the impact of each
topic on Rabobank was determined based on Rabobank's
strategic documents and validated by the Executive Board.
The impact of each topic on stakeholders was validated
by a thorough process of desk research and a big data
analysis, including minutes from our stakeholder dialogue on
28 September 2017.
The table below provides insight into how each topic is tied to
the four strategic cornerstones. It also includes references to
the chapter where we describe the management approach and
performance per topic.
Strategic pillar
No
Material topic
Reference
Rock-solid bank
1
Strong capital position
Checking in on our financial targets
Our progress on capital ratios
Rock-solid bank
2
Improving performance
Our financial performance
Rock-solid bank
3
Flexible balance sheet
Developments in the balance sheet
Rock-solid bank
4
Conscious and careful risk return
trade off
Risk Management and Compliance
Complete customer focus
5
Increasing customer satisfaction
Our impact on customers (throughout the chapter)
Complete customer focus
6
Restoring trust
Our impact on customers (earning client trust)
Complete customer focus
7
Stimulating transparency
Our impact on customers (stimulating transparency)
Complete customer focus
8
Digitizing and innovating services
Our impact on customers (throughout the chapter)
Complete customer focus
9
Big data privacy
Our impact on customers(Ethics)
Complete customer focus
10
Strengthen stakeholder engagement
About Rabobank (Stakeholder engagement)
Meaningfull cooperative
11
Supporting clients in sustainable
development
Our impact on customers (Sustainable impact for our customers)
Meaningfull cooperative
12
Stimulating sustainable Food Agri
Our impact on society (Promoting sustainable food supply)
Meaningfull cooperative
13
Supporting vital communities
Our impact on society (Supporting community vitality)
Meaningfull cooperative
14
Encouraging entrepreneurship
Our impact on customers (throughout the chapter)
Meaningfull cooperative
15
Facilitate transition to a more
sustainable and circular economy
Our impact on customers (Promoting the circular economy)
Empowered employees
16
Developing human capital and talent
management
Empowered employees (Craftsmanship/Talent)
Empowered employees
17
Stimulating diversity and equality
Empowered employees (Culture)
Empowered employees
18
Fair remuneration and education
Empowered employees (Remuneration)
Continuous stakeholder dialogue
We are committed to a strategic, constructive and proactive
dialogue with all our stakeholders. We base the list of material
reporting topics on specific dialogues we had during the year
2017 with the following stakeholder groups: clients, members,
employees, non-governmental organisations, government
agencies, politicians and supervisory bodies. We thus have a
clear view of what our stakeholders believe is important.
Rabobank Annual Report 2017 - Appendices
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