Contents Foreword Management report Corporate governance
Consolidated Financial Statements
Company Financial Statements
Pillar 3
As a founding partner of Startup Fest, Europe's most premier
innovation festival, we played a matchmaking role in the 2016
edition. We published an online magazine for businesses in
our network to introduce them to about 700 high-potential
start-ups. This was a win-win for all involved: we supported
start-ups in finding their launch customers and know-how,
while more established businesses got to benefit from the start
up's innovation and new business models. We also co-organised
F&A Next, a platform for investors, start-ups and scale-ups in the
F&A industry, and Utrecht's Campus Party: a five-day, large-scale
internet and technology event where participants can work on
digital challenges.
In order to better understand the developments around the
Internet of Things and to be closely engaged with the latest
developments, DLL started a partnership with London's
'Startupbootcamp loT Connected Devices' in spring 2016.
In this programme, start-up companies receive support in
developing an loT application, from idea to workable prototype.
Saving energy at home with Bleeve
Following the boost in collaboration with accelerators,
Rabobank also increased its cooperation with start-ups.
With the aim of improving sustainable housing, we have
expanded the existing programme through collaboration with
Bleeve.nl, supporting Rabobank's sustainability strategy, SST.
Homeowners can use the Bleeve.nl platform to obtain a free
quick scan to discover how they can save on energy costs
at home. Bleeve.nl can also connect homeowners with
local installation companies who carry out measurements
to identify ways to cut energy costs. By collaborating with
Bleeve.nl, Rabobank is helping customers to lower their
monthly costs and encouraging them to reduce their energy
consumption. Rabobank believes that connecting its name to
an impartial platform makes it easier for customers to identify
trustworthiness.
In 2016, Rabobank and Bleeve started a pilot programme in
which we refer new and existing clients to Bleeve, providing
them with the quick scan and free energy consultations at
home. The service of Bleeve mixes strong technical components
with a personal approach that keeps costs at a minimum.
This collaboration is an ideal digital match for the bank.
It underscores our desire to explore innovative opportunities
in this new era, while still maintaining our focus on the same
values and ideals as ever. The pilot will continue in 2017,
when we aim to incorporate attention for energy saving into
the mortgage consultation process, and to offer the quick
scan and energy consultations to retail customers in every
local Rabobank.
Digitalising internal services
In 2016, about 2,000 international business people and other
interested parties (clients and staff) participated in the first
Massive Online Open Course (MOOC) for international business.
This Masterclass in International Business was developed by
Rabobank in cooperation with its social partners and several
Dutch universities, bringing together digital client support and
internal digitalisation.
Rabobank has long been a leader in digitalising internal services
to improve employee performance. The User Experience Lab
is already a standard part of the design and development
of the work environment. E-Learning modules are being
released and completed on a large scale. The advancements
made in 2016 follow naturally on these earlier developments,
with 2016 seeing significant improvements to internal digital
communications and HR services be moved to a central
HR portal. A number of e-learning modules were rolled out
throughout the bank, along with a massively simplified
approach to digital education, development and performance
management. Digitalisation not only helps employees provide
excellent customer service, it also helps them advance their
personal development.
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Rabobank Annual Report 2016
