Contents Foreword Management report Corporate governance
Becoming a customer online: Opening an account
At the end of 2016, we took another step towards providing
customer service that is always available and always nearby:
private customers can now apply to open a checking account
using the Rabo Banking App. Also, customers who already have
a private account can now open a business account using
internet banking. In 2017, we will further develop this product
to make it available to non-customers.
Buying insurance online
Rabobank offers customers a complete range of advisory
services and products, including insurance. Small business
clients can now open and manage their insurance policies
completely online. Rabobank and Interpolis are the first to
provide this service at this magnitude in the Netherlands.
The current online features - based on state-of-the-art
technology - will also be further enhanced for development for
the mobile app. In 2016, we sold the 100,000th small business
insurance policy.
Online corporate banking environment
Rabo Corporate Connect already offered Corporate and
Wholesale clients within the Netherlands a personalised
financial dashboard and access to daily banking products,
research and rates. In 2016, Rabo Corporate Connect was rolled
out internationally to clients in all regions. We also focused on
adding new services to the online portfolio, such as requesting
standard bank confirmations online. Wholesale clients can now
easily request, pay and receive an SBC via the portal. We also
enabled clients to enter CRS/FATCA data online as part of
client onboarding and improved self-support features, such as
searching for support content in the knowledge database to
increase the ease of using Rabo Corporate Connect. In 2017,
we will work on continuous improvements, starting with the
roll-out of a self-service module and new dashboard widgets
with relevant financial data.
Digital solutions for online leasing
Businesses frequently make use of lease arrangements to
finance their operating equipment and want to get clear
answers fast. Rabobank responds to this demand by providing
these SME customers instant clarity about a financing request
when they apply for a lease (max. EUR 250,000) online. If the
online request is eligible for financing, DLL will follow up with
a real-time offer.
DLL will continue to focus on digital services in an effort to
speed up and simplify its processes and delivery, and support
partners with customised financial solutions. During the first
half of 2016, DLL introduced the mobile app 'DLL Express
Finance' in the US for all industries in which it operates.
Consolidated Financial Statements Company Financial Statements Pillar 3
The app allows for quick and reliable communication between
customers and account managers. In autumn 2016, DLL launched
the European Vendor Finance Mobile app, aimed at field sales
representatives of the vendor finance partners with the purpose
of making doing business with DLL easier and faster and to
support closing the deal at point of sale. Over the coming
months, the app will be enhanced to cover the full origination
process (Quote - Online Credit Check - e-Signature). Most of
the app features can be used offline. The app will also be made
available for a wider range of devices and operating systems.
New digital services
In an effort to be closer than ever to customers, we have
concentrated our efforts on bringing innovation to the next
level. In 2016, we launched a number of new services, including
the HomeCatcher app, a playful way to offer customers relevant
insight during the orientation phase of buying or selling
a home, iDin, an online identification and authentication tool,
and SmartPin, a payment terminal in a smartphone. We also
encourage employees to come up with new, innovative ideas,
supporting Rabobank's vision that organisational innovation
competences are an important key to future success. Easytrade,
a new foreign exchange hedging platform for clients, is one of
these so-called Moonshot ideas.
Finding the right home: The HomeCatcher app
The HomeCatcher App was developed with an eye to
simplifying the process of finding a dream home, as well as
making it more fun. Smart use of data makes it possible to
give customers better insight into selling or buying a house.
Customers can use the app to look for a house, rate their
chances of being able to buy it, and to receive an estimate of
the maximum mortgage they could get. Customers can also
specify their personal preferences regarding the duration of the
buying process and the budget to rate the chances of selling
their current home.
70 Rabobank Annual Report 2016
