Contents
Foreword
Management report
Corporate governance
Consolidated Financial Statements
Company Financial Statements
Pillar 3
Reputation scores
based on RepTrak
Reputation drivers
2016
Oct Nov Dec Jan Feb Mar Apr May June July Aug Sep Oct Nov Dec
Rabobank Rabobank clients ING ABN
The RepTrak® Monitor is a tool of the Reputation Institute that tracks
27 KPIs grouped around eight reputation dimensions that appear to
be most effective in getting stakeholders to support the company.
The reputation of Rabobank and the reputation of selected
benchmark companies (ING and ABN AMRO) were measured through
an online survey among a representative sample of the General Public
in the Netherlands. The reputation of Rabobank was also measured
among Rabobank clients. Rabobank was measured as Rabobank
Group and ING was measured as ING Group among the general public.
Workplace
Ethics
Citizenship
Leadership
Performance
Cooperative
Week Moderate
Good
5.5
5.38
6.02
6.37
6.37
6.48
6.64
6.70
6.81
Strong
Reputation score 6.61
(esteem - admire - trust - feeling)
In 2015 Rabobank participated in the RepTrak® reputation
study of the Reputation Institute. RepTrak® measures the overall
reputation and eight reputation drivers and awards marks for
each attribute. On a monthly basis, the reputation of Rabobank
fluctuated widely in the last six months. Among Rabobank clients,
our reputation is stable and highly rated. The most positive
reputation drivers for Rabobank are financial performance and
products and services. Cooperative values are in the red zone
and scores for 'ethics' were at a relatively low level.
2016 Banking Confidence Monitor
The Dutch Banking Association (DBA) presented the findings
of the second Banking Confidence Monitor on 3 October 2016.
The Banking Confidence Monitor investigates the following
questions: How much confidence do consumers have in
banks in general and their own bank in particular? How do
they rate banks' services? To what extent do banks put their
customers' interests first? Banks can use this research to reach
out to consumers, representatives of stakeholder organisations
and regulatory authorities on the subject of private banking
services. More information on the scores of Rabobank and the
banking sector can be found here.
In addition to the results of an online survey, the individual
scores of banks are published in the Client Dashboard modules
of the Netherlands Authority for the Financial Markets (AFM),
including the payment services module developed by the
Dutch Payments Association (Betaalvereniging Nederland, BVN).
Rabobank supports and is a part of this initiative. Integrating
client feedback in our process is part of an ongoing effort
for all-round improvement; it is something we do every day.
The results of this research, combined with our own insights,
make it easier for us to identify areas in which we can improve,
and areas in which we are already doing well.
Lending more at lower interest rates
Entrepreneurs, from SMEs to big businesses, who need to
finance their investment with a bank credit or lease can benefit
from an interest rebate if they meet the criteria. In the past
seven years (2009-2016) Rabobank and DLL were able to
provide EIB financing with an attractive discount to over 2,500
SME and midcap entrepreneurs. These entrepreneurs together
employ over 40,000 people in the Netherlands.
TLTRO incentive measure
As a result of the Rabobank's participation in the 'Targeted
Long-Term Refinancing Operations'-programme (TLTRO II) of
the ECB, Rabobank is able to fund loans at lower costs than
usual. Because the TLTRO-programme aims to stimulate bank
lending to the real economy, the lower funding costs for the
Rabobank are reflected in a lower interest rate offered to our
business clients.
62 Rabobank Annual Report 2016
