Outlook Contents Foreword Management report Corporate governance Consolidated Financial Statements Company Financial Statements Pillar 3 Operating expenses up 2% Total operating expenses in the leasing segment rose to EUR 932 (916) million. Due to the sale of Athlon in December, the total number of employees decreased to 4,675 (5,824) FTEs, but Athlon still contributed to DLL staff costs until November. In 2016, staff costs showed a modest rise to EUR 616 (601) million, mainly related to regular yearly salary adjustments. Other administrative expenses were higher, at EUR 285 (277) million, due in part to higher costs for regulation and supervision. Lower depreciation of intangible assets led to a decline in depreciation to EUR 31 (38) million. Loan impairment charges up 19% Loan impairment charges for the leasing segment increased to EUR 101 (85) million in 2016. Despite this increase, charges remained at a relatively low level, which becomes clear when expressed in basis points of the average portfolio. Loan impairment charges for 2016 amounted to 30 (25) basis points, well below the long-term average of 66 basis points. As DLL's lease portfolio is spread over more than 30 countries and eight industries, the risks are also well diversified. In 2016, there were no new significant individual default cases. DLL's vision is clear; they intend to be the world's best global vendor finance company. To help DLL get there, they have set out a strategic path in its Mid- Term Plan (MTP) 'Focus and Accelerate'. It stipulates that DLL will focus the majority of its resources, investments, and innovations on its leading global vendor finance business. And that it will accelerate its value delivery to customers by providing new and innovative products and digital tools, as well as first class customer experiences. The core vendor finance business will grow modestly across all business lines and profitability will remain robust. Throughout 2017, DLL will continue to focus on the businesses of its partners, specialising in their markets and helping them sell more products and services with finance and leasing. This focus has been the key to DLL's success for over 45 years and will continue to be for decades to come. By providing new and innovative digital tools and excellent customer experience, all delivered by an empowered and engaged workforce, DLL will continue to differentiate its offering in a growing, highly competitive market and create greater synergies with its parent company, Rabobank. DLL expects modest growth of the loan portfolio as a result of the growth of the vendor finance business. It is expected that the loan impairment charges will move more towards the long term average. DLL strives to further expand its Dutch activities and the share of Food Agriculture in the lease portfolio. 45 Our output and impact: improving performance

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Annual Reports Rabobank | 2016 | | pagina 339