Notes to the financial results Outlook Contents Foreword Management report Corporate governance Consolidated Financial Statements Company Financial Statements Pillar 3 Total income increased by 5% In 2016 total income of WRR and Group Treasury increased to EUR 3,609 (3,436) million. Strong increase in income is mainly seen in the North America and Europe regions. At WRR commercial interest margins stabilised. Among others negative interest rates, the relatively flat interest rate curve and higher liquidity buffer costs led to lower net interest income from the Group Treasury activities. As a result net interest income decreased to EUR 1,974 (2,270) million. WRR's loan portfolio grew, while it also focused, in line with their strategy, on more fee-generating business. As a result net fee and commission income increased to EUR 538 (513) million. Markets performed better compared to 2015 and also the release of foreign exchange reserves connected to the closing of Rabobank's office in Curagao contributed to the increase in other income to EUR 1,097 (653) million. Operating expenses fell by 3% In 2016 operating expenses at WRR fell to EUR 2,254 (2,331) million. Despite the increase in the value of the US dollar, staff costs remained more or less stable at EUR 1,137 (1,123) million due to cost-saving initiatives related to our performance improvement programme, Performance Now. Examples of such initiatives include efforts in further standardisation of the organisation and simplification of the IT landscape. Other administrative expenses were down to EUR 1,023 (1,101) million mainly due to the release of a provision for legal issues. As a result of lower depreciation on software developed in-house, depreciation was down to EUR 94 (107) million. Loan impairment charges down by 52% Loan impairment charges of Wholesale, Rural Retail more than halved in 2016, falling to EUR 255 (526) million. For Wholesale all regions, with exception of Asia, exhibit significant reductions in loan impairment charges over 2016 compared to 2015. Specifically for the Netherlands loan impairment charges decreased below the long-term average, due to improved economic conditions. For Rural Retail the decrease can mainly be attributed to the exceptionally low loan impairment charges of ACC Loan Management. Total loan impairment charges were equal to 26 (53) basis points of the average loan portfolio, well below the long-term average of 59 basis points. In 2017 the Dutch economy is expected to grow and the global economy is forecast to grow by 3.1%. In the United States, growth strengthens somewhat, while the eurozone continues to grow robustly. This will have a positive effect on the Netherlands, as more than two-thirds of the added value of Dutch exports is realised in Europe and North America. Nonetheless, international uncertainties have grown as a result of the United States change of course in foreign and trade policy and still many unknowns around the planned exit of the United Kingdom from the EU. Although also difficult to gauge the potential impact of growing anti-EU sentiment within several EU-Member States and elections in countries like France, Germany and the Netherlands contribute to an uncertain environment. The Chinese economy seems to be stabilising, but several challenges remain. Wholesale, Rural Retail will continue to focus on consolidating Rabobank's position as leading bank for Dutch Wholesale clients and also on consolidating our leading position as a food agri bank. Total income from the wholesale, rural and retail businesses is forecast to increase slightly in 2017 due to higher fee and commission income. The cost-income ratio is expected to further improve. The loan portfolio will be further aligned with the Banking for Food strategy, and portfolio growth is anticipated for rural banking. 41 Our output and impact: improving performance

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Annual Reports Rabobank | 2016 | | pagina 335