Ou
r output and impact
Rabobank is committed to creating value for our stakeholders and society at large. In today's
world with changing customer behaviour, technological developments and a complex economic
environment, value is not created by functional excellence alone. Rather, the most sustainable value
is created through enduring relationships with all stakeholders and responding to customer needs
efficiently.
Contents Foreword Management report Corporate governance Consolidated Financial Statements Company Financial Statements Pillar 3
We have chosen to illustrate our impact and output from four
different angles: Rock-solid bank, complete customer focus,
meaningful cooperative and empowered employees. These four
angles cover 15 key economic, societal and environmental
topics that relate directly to our strategic pillars, new
governance and employees, and give a good illustration of our
output and impact in 2016.
They illustrate how we are well on the way to achieving our
strategic goals. The underlying financial results have improved,
the new governance model is making us more customer-
oriented, and our customer satisfaction has risen thanks to the
efforts of our employees. The topics also highlight aspects that
require attention due to their impact on both our stakeholders
and on Rabobank.
Strategic pillar
Material topic
Reference
Rock-solid bank
Improving performance
Page 19
Rock-solid bank
Strengthening capital ratios
Page 50
Rock-solid bank
A more flexible balance sheet
Page 54
Rock-solid bank
Balancing risks and retuns
Page 56
Complete customer focus
Restoring trust
Page 61
Complete customer focus
Increasing transparency
Page 66
Complete customer focus
Digitalising services
Page 69
Complete customer focus
Engaging with stakeholders
Page 73
Meaningful cooperative
Working with clients on sustainability risks and returns
Page 78
Meaningful cooperative
Stimulating sustainable agriculture
Page 83
Meaningful cooperative
Supporting the vitality of communities
Page 87
Meaningful cooperative
Promoting a circular economy
Page 93
Empowered employees
Developing talent and competences
Page 98
Empowered employees
Encouraging diversity and equality
Page 102
Empowered employees
Responsible remuneration
Page 104
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Rabobank Annual Report 2016
