Contents Foreword Management report Corporate governance Consolidated Financial Statements Company Financial Statements Pillar 3 Market share Rabobank Group's share of the Dutch mortgage market amounted to 20.5% (19.7%) of new mortgage production in 2016 (source: Dutch Land Registry Office (Kadaster)). The market share of the local Rabobanks rose to 17.3% (15.5%), whereas the market share of Obvion fell to 3.2% (4.2%). The increase of the market share of the local Rabobanks can be partly explained by the positive results of the 'Mortgage within a week' campaign which was launched during 2016. More information about this campaign can be found here. Mortgage loan portfolio The quality of Rabobank's residential mortgage loan portfolio is seeing further improvement as a result of the recovery of the Dutch economy and the growing confidence in the housing market. In 2016, financing through the National Mortgage Guarantee (Nationale Hypotheek Garantie, NHG) remained relatively stable at 21% of the mortgage loan portfolio. Customers with 100% interest-only loans declined to 23.1% (23.9%) of the portfolio. The weighted average indexed loan-to-value (LTV) of the mortgage loan portfolio improved to 69% (73%), mainly due to an increase in the average price of existing private homes. Approximately 8% (13%) of the mortgage portfolio, excluding NHG financing, has a LTV in excess of 100%. Loan impairment charges and write-offs Loan impairment charges in connection with residential mortgage loans amounted to EUR 9 million (0.5 basis points) in 2016, which was considerably lower than in 2015. For the most part, this was due to non-recurring adjustments1 in 2015, which had an upward effect on the loan impairment charges. Improved asset quality also contributed to this favourable development, as shown by the positive development of the more-than-90-days arrears ratio. Residential mortgage loans Amounts in millions of euros 31-12-2016 31-12-2015 Mortgage portfolio 195,909 201,498 Weighted-average LTV 69% 73% Non-performing loans (amount) 1,526 1,837 Non-performing loans (in of total mortgage loan portfolio) 0.78% 0.91% More than 90 days arrears 0.48% 0.57% Share NHG portfolio 20.6% 20.9% Share customers with fully interest-only mortgage 23.1% 23.9% Loan impairment allowances 227 319 Coverage ratio based on non-performing loans 15% 17% Loan impairment charges 9 286 Loan impairment charges (in basis points, including non-recurring effects) 0.5 14.1 Loan impairment charges (in basis points, excluding non-recurring effects) 2.7 7.5 Write-offs 119 156 Interest rate averaging for mortgage customers As of 1 July 2016, customers wishing to profit from the lower mortgage rate can apply for interest rate averaging. To that end, the current interest rate and the remaining term of the customer's current interest rate contract are averaged with the prevailing fixed-interest rate and the tenor of the fixing they select. This service is intended mainly for customers who do not have sufficient funds to pay penalty interest on the refinancing of their loan in a single payment. Read more about interest rate averaging on Rabobank.nl. Trade, industry and services Rabobank Group's market share of lending to the TIS sectors amounted to 41.3% (42.3%) in 2016 (measured by Rabobank's own surveys). Domestic retail banking loans to these sectors remained stable at EUR 51.1 (51.1) billion in 2016. The reduction of the commercial real estate loan portfolio influenced the 1 Two non-recurring adjustments affected the loan impairment charges and the allowances for residential mortgage loans in 2015. Rabobank developed a new capital model for residential mortgage loans; this model is also used to define the level of allowances. In addition, Rabobank decided to cease allocating loan impairment charges on residential mortgage loans granted to entrepreneurs, acting in a private capacity, to business lending. As of 2015, these have been fully accounted for as part of the private individuals' mortgage loan portfolio. These changes resulted in EUR 161 million of additional loan impairment charges in 2015. Market share TIS in 45 31-12 31-12 31-12 31-12 2013 2014 2015 2016 Market share savings in 50 45 40 31-12 31-12 31-12 31-12 2013 2014 2015 2016 35 Our output and impact: improving performance

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Annual Reports Rabobank | 2016 | | pagina 288