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Contents Foreword Management report Corporate governance Consolidated Financial Statements Company Financial Statements Pillar 3
Vital communities
2016
2015
2014
2020 target
KPI 1: Community not-for-profit investments
Percentage of profit added to community not-for-profit investments
3.6%
2.8%
3.5%
3%
KPI 2: New collective local community initiatives
Number supported by local Rabobanks in the Netherlands cumulative
103
n/a
n/a
500
Number supported by Rabobank Foundation
278
230
n/a
500'
Sustainable agriculture
2016
2015
2014
2020 target
KPI 3: Our vision of agribusiness value chains
Number of published value chain visions
2
0
0
10
Number of roundtables or similar initiatives in which we participate
9
9
8
10
KPI 4: Making the agribusiness value chains sustainable
Number of events/podiums organised by Rabobank aimed at improving sustainability in
agribusiness value chains in the Netherlands
4
n/a
n/a
Number of events/podiums organised by Rabobank aimed at improving sustainability in
agribusiness value chains abroad
14
n/a
n/a
Business clients
2016
2015
2014
2020 target
KPI 5: Sustainable Trendsetters
Total sustainable financing (in EUR millions)
18,791
19,240
19,501
Doubling
of services
Total sustainable funding (in EUR millions)
2,485
2,122
2,364
Volume of financial transactions supervised by Rabobank (in EUR millions)
5,250
6,322
2,393
KPI 6: Rabobank as a good partner to discuss sustainable enterprise (in per corporate customer group)
Companies with less than EUR 1 million in turnover (n=1,998)
14%
11%
n/a
Annual growth
Companies with more than EUR 1 million in turnover (n=3,001)
15%
n/a
n/a
Annual growth
KPI 7: Customers with a sustainability photo
2016
2016
2020 target
Number and percentage of assessed customers from local Rabobanks
14,502
99%
100%
Number and percentage of assessed customers from wholesale offices
1,533
85%
100%
Retail customers
KPI 8: Satisfied retail and private banking customers
2016
2015
2014
2020 target
Customer satisfaction with the good fit of financial advice of Rabobank and personal wishes
55%
52%
n/a
Annual growth
KPI 9: Satisfied customers from vulnerable groups
Customer satisfaction with the ease and problem-free handling of banking affairs at Rabobank
72%
73%
n/a
Annual growth
KPI 10: Retail and private banking customers satisfied with sustainability interview
Customer satisfaction with how the subject of sustainability is discussed
89%
88%
n/a
Annual growth
Our commitment
2016
2015
2014
2020 target
KPI 11: Carbon footprint
CO2 emissions per FTE
3.7
3.5
3.6
3.2
KPI 12: Associations of the Dutch public
of Dutch public with positive associations of Rabobank with sustainability
44%
42%
n/a
80%
KPI 13: Sustainability in recruitment and selection process
Number of specific sustainability training courses
5
n/a
n/a
KPI 14: Results of employee survey 'Customer cooperation' and 'Cooperative characteristics'
When making decisions, I assess the impact on Rabobank's clients and Rabobank
90%
n/a
n/a
Annual growth
Rabobank solicits feedback from its clients to improve its ability to meet client needs
78%
n/a
n/a
Annual growth
Rabobank has developed high levels of client loyalty
62%
n/a
n/a
Annual growth
Rabobank invests significant resources to build and maintain strong relationships with the community
80%
n/a
n/a
Annual growth
In its policies, Rabobank is mindful of the impact these policies will have on society
67%
n/a
n/a
Annual growth
Rabobank invests in relationships with government, regulatory and consumer groups
73%
n/a
n/a
Annual growth
1 The target of 500 includes initiatives from both Rabobank Foundation and Rabobank Development.
126 Rabobank Annual Report 2016
