Contents Management report Corporate governance Consolidated financial statements Financial statements Pillar 3 1 The loan impairment charges in basis points are excluding the non-recurring effects, but including additional loan impairment charges for entrepreneurs' private borrowing. For a clean comparison of the figures against those from 2014you need to take out the loan impairment charges for entrepreneurs' private borrowing. The loan impairment charges then come out at 6.1 basis points. During 2015 the loan impairment charges were EUR 152 million (7.5 basis points), notwithstanding the additional loan impairment charges resulting from the aforementioned non-recurring changes. Residential mortgages Amounts in millions of euros 31-12-2015 31-12-2014 Mortgage portfolio 201,498 205,008 Weighted average LTV 73% 78% Non-performing loans 0.91% 0.99% More than 90 days arrears 0.57% 0.73% Share NHG portfolio 21.4% 21.1% Share customers with fully interest-only mortgage 23.9% 24.6% Non-performing loans 1,837 2,001 Allowances 319 178 Coverage ratio based on non-performing loans 17% 9% 2015 2014 Loan impairment charges 286 112 Loan impairment charges (in basis points, excluding non-recurring effects)1 7.5 5.4 Write-downs 156 128 Interest rate averaging for mortgage customers Customers who want to change their interest rate contracts early will be able to apply interest averaging from 1 July 2016. For this, the mortgage rate and the remaining term of the customer's current interest rate contract are averaged with the actual fixed rate and term they select.This service is intended mainly for customers who do not have the funds to pay penalty interest in a single payment. O Read more about interest rate averaging here. Market share in TIS in Trade, industry and services Rabobank Group's market share of lending to the trade, industry and services sectors amounted to 42% in 2015 (39%). Domestic retail banking loans to these sectors declined by 9% to EUR 51.1 (56.0) billion in 2015.This loan portfolio includes the commercial real estate portfolio of domestic retail banking. See the Risk management section for further explanation of the developments in this property portfolio. Financing clarity for entrepreneurs In 2015, Rabobank introduced three tools to give entrepreneurs clarity as to whether they can afford to finance their plans.These are the financing indicator, the financing explorer and the ability to make a request online. Entrepreneurs who are looking at whether their plans can be financed can use the borrowing indicator at rabobank.nl (in Dutch only). Using questions and financial ratios, the programme uses calculation rules to indicate whether the entrepreneur's plan can be financed. Alongside the indicator there is an explorer that will show a few possible financing solutions. Online is the best channel for getting the requirements clear and collecting all the necessary information. Based on this, the advisor can draw up an opinion and within just one week can give the entrepreneur a clear answer in a personal conversation. And we also offer our SME customers three options to draw up and submit a request for financing online. All three options can be found at rabobank.nl. 30 Rabobank Annual Report 2015

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Annual Reports Rabobank | 2015 | | pagina 31