Contents Management report Corporate governance Consolidated financial statements Financial statements Pillar 3 4.4.7 Forbearance Rabobank has developed a policy for monitoring its clemency portfolio every quarter. This portfolio consists of the customers of Rabobank for whom forbearance measures have been put in place. The measures under that name comprise concessions to debtors facing or about to face difficulties in meeting their financial commitments. A concession refers to either of the following actions: A modification of the previous terms and conditions of a contract the debtor is unable to comply with due to its financial difficulties ('bad debt') in order to allow for sufficient debt serviceability. A modification that would not have been granted had the debtor not been in financial difficulty. A total or partial refinancing of a bad debt contract, which would not have been granted had the debtor not been in financial difficulty. Examples include postponements of repayments and extensions of the term of a facility. The rationale for the focus on this portfolio derives from the concerns of European regulators about the deterioration of the quality of the portfolio; it is feared that forbearance measures might camouflage this deterioration of the portfolio as debtors are able to meet their financial obligations for longer periods as a result of the concessions. The identification of forbearance measures for the corporate portfolio is based on the current Loan Quality Classification framework, with forbearance measures only applying to the classified portfolio. If forbearance measures are applied to a debtor, the debtor falls, by definition, under the supervision of the Special Asset Management department. Lastly, items in the forbearance category must be reported on for up to two years after their recovery from 'non-performing'to 'performing'. This period of two years is referred to as 'Forborne under probation'. 4.4.8 Trends in the real estate portfolio Rabobank's portfolio of commercial real estate in the Netherlands is managed by FGH Bank and the local Rabobanks. The commercial real estate market showed some signs of recovery in 2015. The demand of real estate users for offices and business premises increased slightly, although it remains low from a historical perspective. The supply of empty buildings is decreasing, both for offices and retail space.This is not the result of an increased growth in demand, but is due to a combination of two factors: extra initiatives to convert vacant buildings; and low levels of new housing development. However, rental prices are still under pressure in areas outside core locations in large cities. This has led to an increasingly visible demarcation between hopeless, disadvantaged and high potential properties. Long term trends such as demographic ageing, the 'New Way of Working'and online shopping are all important factors in this development.The pressure on retail property will continue for the coming years, in particular causing difficulties for mid-market retail chains. This is in contrast to the positive demand on the investment side, in which there is significant activity from both domestic and international investors. Low interest rates and limited returns on other investment segments are stimulating investments in real estate. All real estate segments are in demand among investors. Under the current market conditions, the quality of the commercial real estate portfolio is showing signs of stabilisation, especially in the second half of the year, whereby the afore-mentioned division in the market shows differences at sub-sector level. Within Rabobank Group, more attention has been paid to the management of the commercial real estate portfolio in the Netherlands. Steps have already been taken in recent years to tighten the financing, revision and appraisal policies. At the beginning of 2015, within the context of One Rabobank, a vision that will see the bundling of Rabobank's activities to create optimal customer service, it was disclosed that FGH Bank would be integrated with Rabobank as a centre of expertise. The preparations for this process are in full swing.The table provides insight into the commercial real estate loan portfolio in the Netherlands on 31 December 2015. The Property Development segment is presented separately. The lending by Rabobank in this sub-sector was relatively low with EUR 1.9 billion (2014: 2.3). The commercial real estate portfolio of Rabobank in the Netherlands fell again in 2015. This was mainly due to repayments, disposals/write-downs, the sale of loans and a lower risk appetite. Gross non- Loan Net loan performing impairment in millions of euros portfolio loans Provisions charges Write-downs On 31 December 2015 Investment property of domestic retail banking business 7,729 1,447 588 (8) 105 Investment property of property segment 13,794 3,614 1,040 142 217 Total investment property 21,523 5,061 1,628 134 322 Property development of domestic retail banking business 784 495 301 26 83 Property development of property segment 1,101 172 62 5 1 Total property development 1,885 667 363 31 84 199 Notes to the consolidated financial statements

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Annual Reports Rabobank | 2015 | | pagina 200