Rock-solid bank: performance Wholesale banking and international retail banking Focus on market leadership in the Netherlands and food and agri internationally The net result of the wholesale banking and international retail banking division amounted to EUR 758 million in 2014, an increase of EUR 712 million compared to 2013. Lower operating expenses and lower bad debt costs at both the international rural and retail banking and the wholesale banking business led to an increase in net profit. Bad debt costs declined by EUR 148 million and amounted to EUR420 million or 44 basis points of the average loan portfolio. The long-term average is 57 basis points. Operating expenses were higher in 2013 due to the settlement of EUR 774 million agreed by Rabobank after the Libor investigations. A significant contraction in the illiquid assets portfolio positively affected income in 2014. Mainly due to currency effects, the loan portfolio increased by EUR 7.4 billion to EUR 95.2 billion. The share of food and agri as part of the total loan portfolio amounted to 58%, an increase of 2 percentage points compared to year-end 2013. Amounts due to customers rose 7% to EUR 115.8 billion and collective savings at the RaboDirect savings banks increased 5% to EUR 30.4 billion. Much attention was devoted to the integration of Wholesale, Rural Retail and Rabobank Nederland in 2014. In addition, the sale of Bank BGZ to the BNP Paribas Group was completed in September. Strategy for Wholesale, Rural Retail Wholesale, Rural Retail (formerly Rabobank International) and Rabobank Nederland have been managed as one unit since mid-2014. The strategy for Wholesale, Rural Retail has not changed: the main objectives are still to strengthen our market leading position in the Netherlands and to continue to play a leading role in the international food and agri sector for our customers. In the context of the provision of services to our Dutch and international customers, Wholesale offers a number of specialist products and services that ensure an optimal service to our customers. Rural and retail banking also focuses mainly on food and agri. The aim of the rural banks is to have a portfolio consisting of at least 95% food and agri. In the case of the retail banks, this target is set at 40-50% for Rabobank NA, while a strategic reorientation has been introduced at Rabobank Indonesia whereby the food and agri focus will be increased to 80% of the portfolio over time. 63 Rock-solid bank: performance

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Annual Reports Rabobank | 2014 | | pagina 64