RobecoSAM
TÖ7
Sustainable funds
in billions of euros
2010 2011 2012 2013 2014
Objective: Advising private customers
KPI: The percentage of private and Private Banking customers indicating that they can
reconcile their finances with their sustainability goals increases annually.
KPI: By 2020, more than 80% of private customers from vulnerable populations will feel
that they can manage their banking matters securely and efficiently through
Rabobank.
KPI: The percentage of private customers and Private Banking customers who are
interested in sustainability and indicate that they were satisfied with the manner in
which this was discussed during the customer meeting increases annually.
Status as at year-end 2014:
We signed theTransition Zero agreement, a broad initiative to give as many homes as possible
in the rental and for-sale markets an energy-neutral retrofit.
Five local Rabobanks organised a Smart Renovation event to raise awareness of options for
homeowners to 'green' their home.
Through our participation in the National Energy Savings Fund (NEF), we are involved in more
than 500 loans (worth a total of EUR 5.9 million) to encourage consumers to take energy-
saving measures. The majority of these loans were used to purchase energy-efficient glass,
insulated doors and external wall insulation.
We are 'greening'our range of investment products. In addition to the numerous sustainable
mandates Rabobank manages on behalf of various institutions and charitable organisations,
a total of EUR 1.3 billion is currently invested through sustainable investment funds and
trackers of more than ten different providers.
We support vulnerable populations such as elderly people with dementia and people who
are illiterate, through projects organised by the Rabobank Foundation among others.
We developed the Samen Bankieren ('Banking Together') concept, which supports customers
who are unable to organise their own banking matters, and support theThuisadministratie
(Flome Finance) programme developed by volunteer organisation Flumanitas, which provides
support to people with financial difficulties.
There are currently no quantitative data available to calculate the percentage of private
customers and Private Banking customers who indicate that they can match their finances with
their sustainability ambitions with appropriate financial products. This also applies to the
percentage of private customers from vulnerable populations who feel they can manage their
banking matters securely and efficiently with Rabobank. We are currently developing a
reporting process to communicate the progress made in terms of numbers.
Up from 17 to 12 in the ranking
compared to the
result in the same
period in 2013
Read more about this subject here.
Objective: Our commitment
KPIThrough higher energy-efficiency, by reducing the amount of transport and by
'greening'transport and other services, we aim to further reduce carbon emissions
per FTE in 2020 by 10% compared with 2013.
KPIOur goal is for 80% of the Dutch public to positively associate Rabobank with
sustainability by 2020, and with at least one of the following issues: 1) sustainable
agriculture and a sustainable food supply, 2) vital communities.
KPICooperative and sustainable banking constitute an integral part of our recruitment
and selection process and of each employee's training programme.
KPIOur goal is for the organisation to improve its score annually on the issues
'cooperation with the customer'and 'characteristics of cooperatives'in the Employee
Engagement Survey.
30 Annual Report 2014 Rabobank Group
