Capital is provided to emphasize commitment to a long term partnership and to enable the bank to grow and strengthen their business. Rabo Development always remains a minority shareholder in these banks and acts as engaged board member, rather than acting as a controlling majority shareholder. The banks therefore remain domestically-owned. Management and technical assistance are focused on providing know how to the partner banks in many areas such as IT, risk, products and governance. With these forms of assistance, Rabo Development aims to support these banks in their development towards becoming leading, sustainable local retail banks with a rural orientation and retail client focus. At the start of 2013, Rabo Development had seven partnerships with banks located in Tanzania, China, Zambia, Mozambique, Paraguay, Rwanda and Brazil. In 2013, Rabo Development was able to form its eighth partnership with DFCU Bank in Uganda. DFCU Bank is the sixth largest bank in the country and is currently a typical SME-oriented bank. The strategy for the coming years is to have a strong focus on retail activities. In addition, a specialized department will be set up to finance the agricultural sector. A five-year technical assistance program for DFCU has been agreed upon, involving also the Netherlands embassy in Uganda as a stakeholder, to be able to support the bank in its development. More in general, Rabo development fosters its relationships with other stakeholders, such as local governments, NGOs and the Netherlands Government. Bank Country Stake Offices Employees Customers (x1,000) National Microfinance Bank Tanzania 35 152 2,860 1,481 United Rural Cooperative Bank of Hangzhou China 9 144 2,146 1,906 Zambia National Commercial Bank Zambia 46 64 1,643 619 BancoTerra Mozambique 45 9 157 37 Banco Regional Paraguay 40 38 711 76 Banque Populaire du Rwanda Rwanda 35 191 1,450 285 Banco Cooperativo Sicredi* Brazil 19 1,249 16,258 2,502 Development Finance Company of Uganda Uganda 28 32 665 133 Total 1,879 25,890 7,039 The numbers for Banco Cooperativo National Microfinance Bank (NMB) in Tanzania, a partner bank of Rabo Development since 2005, Sicredi are based on the total is an example of a successful partner bank when it comes to financial inclusion. In 2013, it has cooperative organisation. introduced a new type of account targeting the unbanked in Tanzania. NMB also teamed up with Vodacom, which will provide banking services for NMB customers through its 40,000 M-Pesa agents.These are mainly small shops, but also supermarkets and petrol stations, which sell mobile phone airtime and offer financial services via customers' mobile phones. Through these agents, which are often located closer to them than a branch office, NMB customers can now also access their NMB account. Sicredi, the partner bank of Rabo Development in Brazil, is a cooperative financial institution that is committed to the social and economic development of its members and the community. Sicredi clearly contributes to financial inclusion, especially in more than 200 cities, where it is the only financial institution in operation to date. In these cities, Sicredi offers financial services to around 250,000 members. Banco Regional, another partner bank, has been awarded the title of'Best Bank of Paraguay 2013' by Euromoney. Strong personal relationships with customers and good knowledge of agricultural processes have been key to the bank's success. 56 Annual Report 2013 Rabobank Group

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Annual Reports Rabobank | 2013 | | pagina 57