Financial results of domestic retail banking Results Notes to financial results of domestic retail banking in millions of euros 2013 2012 Change Interest 5,605 5,180 8% Commission 1,319 1,344 -2% Other results 616 765 -19% Total income 7,540 7,289 3% Staff costs 2,463 2,454 Other administrative expenses 2,408 1,755 37% Depreciation 144 151 -5% Operating expenses 5,015 4,360 15% Gross result 2,525 2,929 -14% Value adjustments 1,384 1,329 4% Bank tax expense 90 91 -1% Operating profit before taxation 1,051 1,509 -30% Taxation 270 205 32% Net profit 781 1,304 -40% Bad debt costs (in basis points) 45 44 2% Ratios Efficiency ratio 66.5% 59.8% RAROC 8.6% 16.3% Balance sheet (in billions of euros) 31-Dec-13 31-Dec-12 Total assets 376.3 386.1 -3% Private sector loan portfolio 303.1 306.5 -1% Amounts due to customers 215.7 214.5 1% Capital requirements (in billions of euros) Regulatory capital 6.6 6.8 -3% Economic capital 9.1 9.1 Number of employees (in FTEs) 26,999 28,668 -6% Income up 3% The total income of the domestic retail banking division rose by EUR 251 million to EUR 7,540 (7,289) million in 2013. Particularly due to a partial restoration of margins on savings, interest profit increased 8% to EUR 5,605 (5,180) million. Commission income declined by EUR 25 million to EUR 1,319 (1,344) million, due in part to a decline in insurance commissions. Contrary to the decision in 2012, the June 2013 general members meeting decided that Rabobank Nederland should not pay a dividend to the local Rabobanks.The transition to the new pension scheme positively affected the other results. On balance, the other results fell by EUR 149 million to EUR 616 (765) million. Annual Report 2013 Rabobank Group

Rabobank Bronnenarchief

Annual Reports Rabobank | 2013 | | pagina 49