Research by the business publication Incompany has shown that the approach pursued by
Rabobank Private Banking and by the Rabobank subsidiary Schretlen Co is valued by customers;
these banks were ranked 1 and 2 in the list of best private banks in the Netherlands.
You can read more on this in the sustainability report.
Insurance
Insurances at the local Rabobank: Interpolis
Rabobank Group has an interest of 29% in Achmea. Achmea is the strategic partner of choice
for Rabobank in the field of insurance products. Interpolis is part of Achmea and cooperates
closely with the local Rabobanks. Private insurance is offered at the local Rabobanks through
the Interpolis All in one Policy.The Interpolis non-life propositions ZekerVanJeZaak
(SureOfYourBusiness) and the Business Compact Policy are offered for business customers.
Insurance commissions amounted to EUR 288 (312) million at the local Rabobanks in 2013.
Interpolis seeks to engage in dialogue with customers on risks and prevention.Together with
customers, it works on new prevention solutions. The initiative www.deoplossingvan.nl which
was launched in 2013 is an example of this. Anyone who has or needs a solution for dealing
with risks can use this website. The initiative was launched with a focus on the themes 'safety in
and around the home'and 'travel and on holiday'. Numerous solutions have been posted since
on how to deal in different ways with risks in and around the house. A specialist jury assessed
the solutions and the winning idea has been introduced to the market. The platform is intended
to lead to solutions that can be used to serve customers. In 2013, Rabobank and Interpolis
introduced RisiGo in the business market, an application centring on the customer and his or
her risks that businesses can use to decide which risks they want to eliminate by prevention,
which risks they want to bear themselves and which to insure against.
In the reporting year, Rabobank worked hard to advance the virtualisation of its insurance-
related services. An example is the way in which businesses can view, modify, expand or
terminate their ZekerVanJeZaak insurance online.This caters to customers' need to be able to
use the bank's services outside regular business hours. Customers value the simplicity and
transparency of the online application.
Besides life and non-life insurances, Interpolis offers the health insurance Interpolis ZorgActief.
The focus in this health insurance is on insuring only the necessary healthcare costs, enabling the
customer to save for potential smaller healthcare costs. Interpolis Healthcare Mediation is part
of this insurance. Apart from waiting list mediation, this service focuses on assisting customers
with a range of different healthcare questions, for instance about alternative treatment options
or obtaining a second opinion. Policyholders who have used this service have awarded it a
score of 8.5.
Type of Insurance
Number of policies
at31-Dec-2013
Numberof policies
at31-Dec-2012
All in one Policy
1,324,000
1,379,000
SureOfYourBusiness and Business Compact Policies
210,000
215,000
ZorgActief
223,000
225,000
Broad range of services in the Netherlands
