information of domestic banking since June 2013. As a result, amounts due to customers in
domestic retail banking rose 1% to EUR 215.7 (214.5) billion. Amounts due to customers consist,
to a large extent, of private savings; that category increased EUR 0.5 billion to EUR 125.2
(124.7) billion.
Asset management
Rabo Asset Management
Rabo Asset Management was further implemented in 2013. Therefore local Rabobanks now
offer, together with specialists from Schretlen Co, comprehensive asset advisory services to
high net worth customers. Also, customers wishing to invest together with Rabobank, can now
do so online (with advice) using Rabo Investment Funds Advice. This enables customers to track
their investments via the internet and structure and modify their portfolio themselves. The intake
interview and the periodic maintenance interviews of Rabo Investment Funds Advice will
continue to take place face-to-face, while advice on structuring the portfolio and the
investment advice is delivered online.
Rabobank Private Banking
The vision of Rabobank Private Banking 2012-2016 is entitled: 'The capacity to connect'.
This centres on delivering on three customer promises:
daily banking matters are handled effectively;
financial calm. Rabobank assists customers in choosing and adjusting a direction, and also
provides suitable solutions;
the customer's socio-economic environment is supported by Rabobank.
Advice based on a personal approach is central to these services. The customer has the lead for
the purposes of choosing the product solution. All customers can choose the most suitable
service approach, from more self-sufficiency to an exclusive form of advice and attention for the
top end of the market. Rabobank is investing in virtualisation for handling customers'day-to-day
banking needs. In doing so, Rabobank is aiming to give the customers insight into everything
that is relevant to their financial choices. Financial calm is created by clearly mapping the
customer's requirements. The underlying idea is that the added value of the bank is embodied
in the interplay between the customer and the bank. This interplay can only arise by sharing
knowledge, experience, ambitions and targets. Lastly, Rabobank assists its customers to invest
in a socially responsible way as much as possible.
The approach to socially responsible investment is based on three pillars. First, Rabobank asks
parties offering actively managed investment funds to commit to the UN Principles for
Responsible Investment. Additionally, Rabobank uses the UN Global Compact guidelines on
corporate social responsibility as guidance in the investment process. Rabobank asks fund houses
it works with to do the same. Further, Rabobank does not wish to be involved in financing
businesses that manufacture or sell controversial arms.This is laid down in its Arms Industry Policy.
Accordingly, Rabobank has no longer advised investors on such businesses for several years
now and direct purchases of investments in these businesses are not possible. Rabobank requests
parties offering actively managed investment funds to formulate an exclusion policy. Index funds
may involve investments in indexes that include manufacturers of controversial arms.
Rabobank offers several alternatives to those products. Over 90% of the portfolios of advised
customers (Rabo Select Investments) now comprise securities investments that meet
Rabo bank's criteria.
Savings placed with Rabobank Groenbank total over EUR 2 billion. These funds are lent to
pioneering businesses in the field of sustainability, making Rabobankthe market leader in
that segment.
Annual Report 2013 Rabobank Group