Market share in TIS
In a pilot project, temporary employment agency Randstad joined forces with Obvion and
Vereniging Eigen Huis (Association of (prospective) Homeowners) to develop the Prospects
Statement. The intended purpose of this Statement is to enable employees on flexible contracts
to take out a mortgage in the future.
Mortgage file
Rabobank introduced the Rabobank Mortgage File in January 2013; an online application for
customers to enter data in and view their mortgage file. Customers enter their salary and other
data and the application calculates, for instance, the maximum amount they can borrow and
what the monthly expense will be. Customers can also opt to enter data in the mortgage file
together with their adviser and they can upload relevant documents ahead of the mortgage
advice interview. The completed mortgage file will provide the mortgage adviser with all the
necessary information and shorten the time required to provide suitable advice. The costs of
mortgage advice may also be reduced. Rabobank applies a basic fee for mortgage advice, but
customers will get a discount for their preparatory input for the mortgage advice interview.
The Rabobank Mortgage File dovetails with the virtualisation initiatives undertaken by local
Rabobanks as part of Vision 2016 and helps to improve customer services and the efficiency of
business processes.
No penalty interest for repayments on basis of gift
The Dutch government announced on Budget Day that gifts up to EUR 100,000 would be
tax-exempt if used by the recipient for repaying their home mortgage. The local Rabobanks
and Obvion decided in line with this that customers using this facility would not incur penalty
interest.The measure will apply until 1 January 2015.
Trade, industry and services
Market share up marginally, lending down
Dutch businesses in the small and medium-sized enterprises
segment experienced tough times in 2013. Private consumption
fell in 2013 compared to 2012. Many businesses are suffering due
to this low spending level and deferring investments or limiting
them to replacement investments.This is reflected in movements
in lending. In 2013, lending to the TIS sector in domestic retail
banking backtracked to EUR 63.0 (64.4) billion. Market share in
Trade, Industry and Services grew to 44 (43%) in 2013.
Not only is the number of loan applications visibly declining, Rabobank is also seeing an increase
in the risks of lending to troubled sectors in particular. It is therefore not always possible for
the bank to grant the loan applications it receives. Moreover the cost of credit has increased
as banks are obliged to maintain higher buffers due to the tighter Basel requirements.
Nonetheless, Rabobank endeavours to use special financial products (such as RaboStimulation
Capital) to help customers in the troubled segments to realise their plans where this is justified.
Growing numbers of customers are opting to source financing from a range of sources.
Crowd funding is a relatively new form of financing, which may or may not be combined with
bank credit. This reduces customers' dependence on banks for funding.
In October, Rabobank presented its annual outlook and corresponding sector forecasts for the
SME segment. Innovation through cooperation is at the core of the SME outlook for 2014.
In this outlook, Rabobank concludes that the economy is picking up slightly, but that growth
is not yet automatically in the offing. The sector forecasts give businesses an outlook into the
year ahead, with detailed forecasts for all sectors that they can use as input in their plans.
in
2009 2010 2011 2012 2013
43 Broad range of services in the Netherlands
