30
Rabobank Group global presence
Rabo Development
Rabobank Foundation
Rabobank
International
Rabobank Group
Rabobank is characterised by its cooperative structure and local ties. At the end of 2013, the
Rabobank organisation numbered 129(136) local Rabobanks. Several mergers of local Rabobanks
took place in 2013 to improve their professionalism and competitive position. Merger decisions
are taken by the Members council of each individual bank concerned. The number of customers
of the local Rabobanks rose from over 7.4 million to 7.5 million, while the number of members
increased from 1,918,000 to 1,947,000. Rabobank has some 43,000 (45,000) employees in the
Netherlands and some 18,000 (19,000) employees outside the Netherlands.
Cooperative customer service
The cooperative is embedded and embodied in every mortgage consultation, business
consultation or asset management consultation. A typical example is represented by
Rabobank Almere, which joined forces with the municipality and several large businesses
to strengthen the town's position by establishing the Almere Fund' to provide start-up
assistance for young entrepreneurs.
The cooperative is also clearly recognisable in product and policy development.
Rabobank develops products and services on the basis of clients' needs. Clients can use a
virtual ideas box, the www.denkmeemetjebank.nl portal, to provide input on products in
development. This virtual portal was introduced in 2013 as part of a pilot project. At the end of
2013,1,472 clients were registered on the platform across 15 participating local Rabobanks.
A total of 375 questions were asked, eliciting an average of 29 replies for each topic.
The platform will continue to be developed in 2014 and made accessible so as to intensify
dialogue with customers and members.
Including the Netherlands, Rabobank Group operates in 41 countries around the world with
Rabobank and its subsidiaries. The countries in which Rabobank holds non-controlling interests
or runs projects are not included in the list of countries in which Rabobank Group operates.
Rabobank International has offices
in 661 locations in 30 countries.
Argentina Australia Belgium Brazil Canada
Cayman Islands Chile China Curasao
France Germany India Indonesia Ireland
Italy Japan Luxembourg Malaysia Mauritius
Mexico New Zealand Poland Russia
Singapore Spain St. Maarten The Netherlands
Turkey United Kingdom United States
Brazil China Ethiopia Ghana
India Ivory Coast Mozambique
Nigeria Paraguay Phillipines
Romania Rwanda Tanzania
Vietnam Zambia Kenya Peru
South Africa
Bolivia Brazil Cambodia Colombia Ecuador
Ethiopia Ghana India Indonesia Ivory Coast
Kenya Laos Mali Mexico Mozambique Nicaragua
Peru Phillipines Rwanda Senegal Sri Lanka
Tanzania The Netherlands Uganda Vietnam
countries
Rabobank Foundation Furthermore, Rabo Development holds non-
focuses on projects in controlling interests in eight partner banks and
25 countries. provides advice and support for various projects.
Argentina Australia Austria Belgium Brazil
Canada Cayman Island Chile China Curacao
Czech Republic Denmark Finland France
Germany Hungary India Indonesia Ireland
Italy Japan Luxembourg Malaysia Mauritius
Mexico New Zealand Norway Poland Portugal
Romania Russia Singapore South Korea
Spain St. Maarten Sweden Switzerland
The Netherlands Turkey United Kingdom
United States
41
countries
23 Cooperative and governance
