Insurance Corporate pensions Limited growth in lending Loan portfolio by sector Rabo Green Bank Rabo Green Bank reopened its doors on 1 October. Because the Dutch government had cut some of the tax credit for green investments in 2010, Rabo Green Bank was forced to cease its financing activities and no more green loans were offered after October 2010. Rabobank wants to promote access to affordable green finance for innovative green projects and, after the tax credit was repaired, again started to provide new green loans. Green finance can be used for investments that clearly benefit the environment or nature and that have been awarded a government-issued green certificate. Nearly 70,000 deposit holders and investors use Rabo Green Bank to invest in 1,800 government-certified green projects. Rabobank established an Institution for Occupational Retirement Provision (IORP) in collaboration with PGGM, a leading Dutch pension administrator. In partnership with PGGM, the IORP will offer a group pension plan to Rabobank customers by the name of Rabo Bedrijven- Pensioen. The plan is designed specifically for employers that do not provide a pension to their employees through a sector-wide, occupational or corporate pension fund.The IORP invests the pension contributions in funds that responsibly scale down investment risks as the pensionable date draws nearer. With effect from 2013, most of the local Rabobanks will channel their pension advisory services through the pension specialists of Rabo BedrijvenPensioen. Insurance at local level: Interpolis Rabobank is the largest insurance broker in the Netherlands. Insurance commissions at the local Rabobanks amounted to EUR 312 (308) million. Income from non-life insurance fell to EUR 296 (308) million and income from life insurance rose to EUR 16 (0) million. Rabobank has a 29% equity interest in Achmea, the largest insurance group in the Netherlands. Over 80% of all insurance policies for which Rabobank acts as a broker are offered by Interpolis, an Achmea division. Rabobank offers the Interpolis Alles in één Polis (All in one policy) to private individuals who are looking fora comprehensive insurance package. Rabobank advisers can provide private customers with broad advice on all matters financial, including insurance. The number of Alles in één Polis policies dropped to 1,313,000 (1,320,000) in 2012. 57% (58%) of policyholders have taken out three or more types of cover under this policy. At the local Rabobanks, about 19% of private customers hold an Alles in één Polis policy. Interpolis also offers health insurance under the Interpolis ZorgActief label, which is one of the fastest-growing health insurance policies in the Netherlands. The number of ZorgActief Polis policies sold via Rabobank increased by 13% to reach 225,000 (199,000) in 2012. Rabobank also works in close collaboration with Interpolis when it comes to business insurance. Corporate clients can choose from such non-life policies as the ZekerVanJeZaak Polis policy or the Bedrijven Compact Polis policy. Approximately 28% of corporate clients have taken out Bedrijven Compact Polis or ZekerVanJeZaak Polis policies, which makes insurance an integral part of Rabobank's service offering. The number of ZekerVanJeZaak Polis policies sold rose further to reach 55,000 (44,000) in 2012. Interpolis ZekerVanJeZaak Polis policy holders are required to check, update and confirm a number of insurance-related details annually so that they are guaranteed not to be underinsured. This process is supported by a new online banking functionality. The Dutch economy showed more or less zero growth in 2012. Exports were being weighed down because of government budget cuts in neighbouring countries. The lack of consumer and business confidence due to uncertainty about the European debt crisis caused investments and spending to be put on hold. These developments affected lending in the domestic retail banking division. Although the local Rabobanks issued fewer loans to private individuals as well as to businesses than in 2011, lending grew nevertheless thanks, in part, to the consolidation of Friesland Bank. Private sector lending at domestic retail banking increased by 4% in 2012, rising to EUR 306.5 (295.8) billion. Of loans, 69% were issued to private individuals, 21% to theTIS sector, and 10% to the food and agri sector. Loans to private individuals, which are in billions of euros 350 250 200 150 100 50 0 2008 2009 2010 2011 2012 Food and agri TIS Private individuals 40 Annual Report 2012 Rabobank Group

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Annual Reports Rabobank | 2012 | | pagina 41