Robeco licensed as Institution for Occupational Retirement Provision One of the markets targeted in Robeco's updated strategy is that of pensions. In 2011, Robeco was one of the first institutions to be granted a licence as an Institution for Occupational Retirement Provision (IORP) by the Dutch Central Bank. The Act on the Introduction of Institutions for Occupational Retirement Provision allows entities other than insurance companies and pension funds to administrate pension schemes. Besides seeking out medium- sized and large Dutch companies, Robeco also focuses on the European market. The investment returns of the Robeco IORP are based on lifecycle investments, in which process the investment portfolio is tailored to the member's age. Rabobank Group's network is actively leveraged in selling this pension product. It was announced in late 2011 that Nutreco had decided to transfer its top-up pension and pre-retirement schemes to this IORP as of 1 January 2012. Its long-time experience with Robeco and the appealing terms of the scheme fuelled Nutreco's confidence that the Robeco IORP was the best choice to make. Sarasin sold to Safra Rabobank sold its equity interest in Swiss-based private bank Sarasin to Safra Group for EUR 844 million in 2011This transaction is currently still subject to regulatory approval. The sale of Sarasin, which serves private clients outside the Netherlands, will allow Rabobank to sharpen its focus on its strategic core business, i.e. broad market leadership in the Netherlands and worldwide growth in the area of food and agri. Launch of new service concept and new products Rabobank Private Banking introduced Rabo Asset Management in 2011which helps local Rabobanks answer complex asset management questions from their high net-worth clients. The local asset manager or Private Banking account manager joins the specialists of Schretlen Co to provide comprehensive client services. This set-up offers clients the combination of a specialist approach and a personal touch. In addition to asset planning, management and advice, Rabo Asset Management offers several individual solutions for high net-worth clients, such as assistance in identifying suitable charities, understanding the financial aspects of the sales proceeds of a business and settling an estate. The new client service concept came with a mass media campaign to get across that 'We know the story behind your assets'. By introducing several new products, Rabobank Private Banking further streamlined its product offering to high net-worth individuals in 2011for instance with the launch of Rabo VermogensSparen targeting clients with substantial freely disposable assets and improvements in Rabo Riantpakket, a top-class payment platform. Rabobank and Schretlen Co awarded Rabobank and Schretlen Co were named best private bankers in the annual customer satisfaction survey of Incompanyl 00 magazine.The product offering was rated for aspects such as know-how, results, pricing and service. Rabobank and Schretlen Co scored a 7 or higher on all aspects, demonstrating that customers are pleased with our services. In this survey, 5,000 corporate decision-makers in medium-sized and large businesses were asked to review several companies. Rabobank has now ranked in the top three for seven years in a row. In addition to tighter teamwork between Rabobank and Schretlen Co in 2011, the bank's steady course and robustness also contributed to this outcome. Customers are increasingly looking for a reliable and secure partner when it comes to managing their assets. Rabobank was awarded the Golden Bough 2011 for its Eurostoxx 50 note. Website lEXProfs ranked this note as the most transparent product with an excellent earnings outlook. In addition, Management Team magazine named Rabobank best financial services provider in 2011Rabobank was also ranked among the top contenders in the private asset management category. 65 Our specialised subsidiaries

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Annual Reports Rabobank | 2011 | | pagina 66