Central CSR themes and CSR policies
Rabobank core I Food Agribusiness I CSR central themes I Supply chain
values I Principles I I policies
1 Respect
2 Integrity
3 Professionalism
4 Sustainability
Signed
covenants
include:
UN Global Compact
Adequate and safe
production of food
Responsible use of natural
Role in helping public
and clients to make well-
considered choices
1 Human rights
2 Environment
3 Animal welfare
4 Integrity
5 Consumer interests
Aquaculture
Fishing
Forestry
Mining
Oil and gas
UNEP Statement
Equator Principles
Responsible animal
husbandry
Soy
Sugarcane
OECD Guidelines
Promoting social welfare
Exclusion policy
Based on Rabobank's cooperative beliefs and strategic ambition, four core values have been
formulated. These are respect, integrity, professionalism and sustainability. It is important to
Rabobank that clients can recognise their bank in these core values. They form the foundations
of the group-wide code of conduct and the basis for the actions of Rabobank's employees.
In addition, Rabobank Group subscribes to a range of internal and external codes on general
service provision principles, including guidelines issued by the United Nations, the OECD, the
International Chamber of Commerce and the International Labour Organisation. For a list of
these guidelines and principles, please log on to www.rabobank.com/csr/policy/codes_and_
guidelines/.
Focus on key performance indicators (KPIs)
Rabobank's ambition of becoming one of the most sustainable financial institutions in the
world will again be the subject of a review by a rating agency again in 2012. The four central
themes of the Rabobank CSR policy are 1) working towards delivering a secure and sustainable
food supply chain; 2) innovating production methods and encouraging the efficient use of
renewable energy; 3) promoting equal opportunities and economic participation; and
4) encouraging local cohesion and partnerships both in and outside the Netherlands.
Within Rabobank, this ambition has been transposed into a number of key performance
indicators (KPIs):
1helping clients move towards sustainable business operations;
2. helping clients make responsible investments;
3. supporting community partnerships; and
4. providing climate-neutral and energy-efficient services.
These KPIs serve as the starting point for each unit's CSR policy. The extent to which CSR
objectives have been achieved is reported to the Executive Board and the Supervisory Board
on a quarterly basis. The KPIs relate to the bank's core business and the support provided to
our clients. Each of the units in our Group implements them in its own appropriate way. The KPIs
therefore serve more as a source of inspiration than as a task-setting framework. This makes it
difficult to set measurable targets at group level, although it is possible to determine at an
indirect level whether any progress has been made with the indicators, for example whether
clients are satisfied with our sustainable, cooperative services, how stable we are as a financial
institution, and how transparent our CSR policy is.
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Annual Report 2011 Rabobank Group
