8 ■Hi .1 Ethical business practices Rabo Real Estate Group introduced the new harmonised code of conduct in the Netherlands in 2009, publishing a brochure and newsletters, and organising workshops on how to deal with dilemmas. The international divisions are set to follow suit in 2010. Furthermore, the new, harmonised customer due diligence policy was implemented throughout the organisation. Reporting dubious property transactions For the second time, Rabo Real Estate Group reported potentially criminal acts committed by delegated property developers, several ex-employees of the former Bouwfonds and a number of associated persons and legal entities, as part of the Klim-Op investigation conducted by FIOD-ECD, the Dutch national fiscal and economic investigation service. The internal investigation into the Klim-Op case was conducted by forensic investigators. More than EUR 20 million has been invested since 2007. The first hearings to be held as part of criminal proceedings started in November 2009, and the court convicted two individuals in December. Rabo Real Estate Group is taking steps in order to have recourse against the offenders. On several occasions, the court has ruled in Rabo Real Estate Group's favour in cases concerning the attachment of property held by a number of suspects. These civil proceedings will conti nue to demand the attention of Rabo Real Estate Group. Rabo Real Estate Group: committed to the community Stimuleringsfonds Volkshuisvesting Nederlandse gemeenten (SVn) developed sustainability loans, enabling municipalities to encourage energy savings in existing residential properties by providing owner-occupiers with low-interest loans under attractive conditions through them. In 2009, Rabo Real Estate Group was once again the main sponsor of Open Monumenten dag (Heritage Day), one of the largest cultural events in the Netherlands. Between 850,000 and 900,000 people visited historical buildings and sites that were open to the public. Fondsenbeheer Nederland established a fifth fund by the name of Boerderij en Landschap (farm and landscape), which focuses on preserving and developing agricultural heritage. This fund acquired three farms in 2009. Number of homes sold in 2009 by country The Netherlands France Germany Other Fewer homes sold in the Netherlands Bouwfonds Property Development sold fewer homes in the Netherlands in 2009, although the number of sales went up in France. A total of 7,341 (8,746) homes were sold, 56% of which were located in the Netherlands. The transactions in the Dutch housing market in 2009 were in the more affordable segment. In France, the housing market bottomed out following tax incentives introduced by the government. At Bouwfonds Property Development, the number of unsold properties (under construction or completed) was down sharply compared with the end of 2008. Activity was also down in the commercial real estate market compared with 2008. At MAB Development, there was a fall in production in the area of commercial real estate from EUR 393 million to EUR 254 million, and construction started on fewer properties owing to the unfavourable market conditions. At the end of 2009, 560,667m2 (827,707m2) of commercial real estate was under construction at Rabo Real Estate Group. Loan portfolio in billions of euros 20 o 111mm 2005 2006 2007 2008 2009 the major financing transactions in the basis of a careful consideration New business amounted to EUR 2.i Moderate growth in lending at FGH Bank During 2009, the loan portfolio of FGH Bank showed moderate growth. This was due to the relatively low volume of transactions in the current market, a decrease in available liquidity, and a reduction in willingness to arrange finance. The number of new loans granted was low. Thanks to the reputation it has built up in the real estate market, FGH Bank received requests for almost all the Netherlands in 2009. These requests were assessed on of risks and returns. Margins on new contracts improved, i billion, and as the repayment volume was limited, at 44 Report 2009 Rabobank Group

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Annual Reports Rabobank | 2009 | | pagina 45