Domestic retail banking
Despite the great dynamics in the financial sector in 2008, the domestic retail
banking business - the local Rabobanks, Obvion and Bizner - showed a strong
performance. A stable market party, Rabobank welcomed many new clients.
Services were expanded further.
Driven by corporate lending, the loan portfolio grew by 10% to EUR 268.3 billion.
The SME market share increased to 39%. Rabobank Group strengthened its position
as the market leader in a contracting mortgages market with a market share of 30%.
Rabobank's stability gave rise to a large inflow of funds, boosting its market share
in the savings market from 41% to 43%. Our primary focus on customer value was
rewarded, as it was a year ago, by high customer satisfaction among both private
individuals, private-banking clients and corporate clients. The Rabobank 2010
programme, which focuses on improvements in customer service through
differentiated distribution channels, was optimised further and was continued
energetically. Net profit from domestic retail banking was 13% higher, at EUR 1.6
billion. Because income growth outstripped operating expenses, the efficiency ratio
improved by 1.7 percentage points to 63.2%.
www.rabobank.nl,www.obvion.nl,www.bizner.nl
Strong performance in turbulent market conditions
Private loan portfolio up 10% to EUR 268.3 billion
- Mortgages market share increased to 30%
- SME market share increased to 39%
- Food agri market share stable at 84%
Amounts due to customers increased by 16% to EUR 175.6 billion
- Savings market share increased to 43%
Net profit up 13% to EUR 1.6 billion
- Efficiency ratio improved by 1.7 percentage points to 63.2%
- Impairment losses at 8 basis points and below long-term
average
- RAROC 17.7%
Strategy of Rabobank Group
Contribution to Group strategy
All-finance market leadership in the Netherlands
- To strengthen our market leadership in all-finance market sections
- To strengthen our position in large cities
- Implementation of Rabobank 2010 programme
Global food agri bank
- To maintain food agri market leadership in the Netherlands
28
Rabobank Group Annual Report 2008
Share in Rabobank Group's
net profit for 2008
in
Domestic retail banking 59%
