Rabobank Group mission statement
The Rabobank Group - what we want to be
Core purpose
Core values
Social Pact with members
The Rabobank Group was founded in the Netherlands by enterpri
sing people who had virtually no access to capital.The early credit
co-operatives broadened access to capital by providing financial
services to small and medium-sized companies, especially in the
agricultural sector. By working on co-operative, or mutual, principles,
a financial institution has since evolved which enables clients to
achieve their financial ambitions.This goal forms the driving force
behind Rabobank Group: it aims to create opportunities for indivi
duals and organisations to participate fully and independently in
economic activities.
The Group offers all financial services needed by customers as they
participate in a modern social context. It provides a wide range of
financial services in the Netherlands, striving to ensure that all
services are continually adjusted and updated so that they always
meet the needs of both individuals and companies in the domestic
market in the Netherlands, as well as elsewhere in the world.
The Rabobank Group believes sustainable growth in prosperity
and well being requires careful nurturing of natural resources
and the living environment. Our activities will contribute to this
development.
Rabobank respects the culture and traditions of the countries
where it operates, insofar as these do not conflict with our own
objectives and values.
In all activities undertaken by Rabobank Group, solvency and
liquidity will be safeguarded as the basis for continuity of services
to our clients.
We, the staff and management of Rabobank Group, have as both
point of departure and primary goal the best interests of our
customers. We aim to add value by:
providing those financial services considered best and most
appropriate by our customers;
ensuring continuity in the services provided with a view to the
long-term interests of the client;
commitment to our clients and their concerns and issues so that
we can contribute to achieving their ambitions.
We believe it is important that clients immediately recognise and
personally experience the following values in all our activities:
integrity: we act according to our stated aims;
respect: we will interact with clients so that they experience our
respect for them;
expertise: we must be able to fulfil every promise we make.
Rabobank Group is open to the views, concerns and issues of our
clients, and to those affected by our activities. Customers who are
committed to the principles as pursued by Rabobank Group can
become members of their local Rabobank. This enables them to
participate and to have a say in the way Rabobank Group works to
further their, the clients, goals.