Insurance
After a difficult year in 2002, Interpolis made a
good recovery in 2003. Investment returns and
the result on ordinary activities both developed
well.The market positions were reinforced and
Interpolis'services received very high scores in
three independent surveys. Not all units were
successful, however, with People Work and
Corporate Non-life yielding disappointing results.
Customer value
Insurance activities
Insurance 45
Interpolis focuses on insurance, occupational health and safety (including
reintegration) and pensions. It is committed to delivering customer
value and market leadership and has opted for a distinctive and high
profile. Interpolis' aim is to be a fitting partner for clients and to enable
people to take a rational approach to their uncertainties by recognising
risks, preventing damage where possible and taking out insurance
where necessary. In 2003, premium income from insurance increased by
6% to EUR 3.9 billion. Income from services (particularly pension services
and occupational health and safety and reintegration) increased by 15%
to EUR 279 million.
Interpolis' strong performance in terms of customer value was confirmed
by three independent external surveys in 2003. Interpolis received a
high score in a performance survey carried out by IG&H Management
Consultants among banks and intermediaries, which compared life
insurance companies with each other. Its services received a rating of
7.3.The services of the internal staff,the tax lawyers and the administrative
process particularly, were rated very high. According to the survey,
Interpolis' good performance means that it provides the best services of
all major insurance companies in the Netherlands.
A survey carried out by Independer.nl, a comparison site, gives Interpolis
high scores for its car insurance product. Consumers were surveyed on
their opinions about their insurance company. With a score of 7.6
Interpolis is among the three best providers.The Management Team
business magazine surveyed how clients value enterprises operating in
the business finance sector. Of the insurers included in the survey,
Interpolis was awarded the highest score: 7.05.
Interpolis reinforced its position as market leader in life insurance for
private individuals in 2003. Having lost market share in 2002, its market
share grew by 4% in 2003 to 15%, thanks to focused advertising cam
paigns carried out in co-operation with the local Rabobanks. Total life
insurance premiums amounted to EUR 2,436 million, up 13% on 2002.
Of this amount, EUR 2,213 million related to individual life insurance and
EUR 223 million to collective insurance.
Premium income from non-life insurance activities increased by 7% in
2003 to EUR 1,278 million.The increase is due to both growth of the
number of package policies and the higher number of categories
insured per policy.The reinsurance premium was EUR 179 million.
