I I Savings Market share decline Shift to Internet savings Rabobank distribution policy Rabobank is and remains the bank-near-you Service Shops 32 Rabobank Group Annual Report 2003 mortgage loans. In this way, Rabobank aims at familiarising elderly people with the new forms of electronic services. Local banks themselves organise training meetings as well. Last year, some 60,000 elderly people used these extra services. Rabobank Group's market share in savings declined by more than 1% in the year under review, to more than 38%, mainly because the group did not manage to take full advantage of the release of company savings scheme accounts. Savings accounts with the local banks nevertheless grew, by 9% to EUR 65.8 (60.6) billion.Of the total savings in the Netherlands, 35% are held by the local Rabobanks and 3% by Roparco, the savings arm of Robeco Group. Rabobank clients have a choice of savings options: the Rabo Return Account via its office network, Rabo Telesavings via the telephone and Rabo Internet savings via Internet. The share of Internet savings in the total savings amount at the local Rabobanks has increased enormously over the past few years. Currently, 41% of savings is held on an Internet savings account. Rabobank's policy is to be and to remain the undisputed bank-near-you in the Netherlands. Even if the number of local banks is reduced by mergers, Rabobank will maintain its closely-knit network, which has the highest number of points of contact for clients in the Netherlands.This is illustrated by the way in which the Bank responds to the changes in the market and the changing preferences of individual and groups of clients. For example, the reduction in physical services as a result of - among other things - the ever-increasing popularity of electronic banking services, is compensated by an increase in the number of cash dispensing machines and service points. Actions under the bank-near-you policy included increasing the number of Rabobank Cash Points in shops and the establishment of Service Shops in a number of small communities, which was initiated by Rabobank and implemented in co-operation with local and regional authorities and institutions. In the year under review, the first Service Shop was opened in Epen, a small town in the south of the province of Limburg.The idea behind the Development per savings channel as a percentage 100 80 60 40 Rabo Return Account 20 Rabo Telesavings 0 Rabo Internet savings Rabobank celebrates its 1.25 millionth member. 2000 2001 2002 2003

Rabobank Bronnenarchief

Annual Reports Rabobank | 2003 | | pagina 36