I
a
Rabobank market leader in all MKB sectors
for the first time
Policy for the elderly
Talking load points
Training for the elderly
Generation mortgage
Retail banking 31
break, it became apparent once again that Dutch citizens have a great
aversion to large-scale culling of animals. In a bid to increase societal
support for intensive livestock production, the Ministry of Agriculture,
Nature and Food Quality in the Netherlands organised a nation-wide
debate on this issue. Rabobank participated fully in this debate, under
lining that it will deploy its entire range of financial instruments to help
clients achieve increased sustainability in the food chain. It also pointed
out, however, that no sector political measures could be expected from
a private organisation such as Rabobank.
A survey by TNS NIPO of the first quarter of 2003 revealed that Rabobank
is the market leader in all subsectors of the Dutch small and medium-
sized businesses (MKB) sector.The market share varies per sector, between
31.2% and 52.3%. Rabobank clients are especially satisfied with the
products and the 'operational excellence': the fast, correct, error-free and
therefore professional way in which business with clients is handled.
Total market share in the small and medium-sized businesses sector was
39% in 2003. In terms of enterprise size, Rabobank's market share for
sole traders declined to 34%, while for enterprises with 2 to 10
employees, it rose to 43% and for enterprises with 10 to 100 employees
it increased to 37%.
In 2003, Rabobank carried out various trials with talking load points for
the Chipknip electronic purse, with the aim of simplifying the use of the
Chipknip for elderly or visually handicapped people.The outcome of the
trial was very positive and in consultation with care institutions it has
been agreed to install the equipment in more care homes.
Together with SeniorWeb, Rabobank offers Internet training courses for
the over-50s.The existing range of training courses offered in Internet
banking, modern funds transfers and computer skills has been extended
in 2003 with training courses in investment,annuities, pensions and
had had to finance the purchase alone. things she pays for herself. After all it
That is a lot of money. Christina is now busy mustn't get out of hand: I have another
decorating and furnishing the apartment two children at college who may also come
with the help of friends. I give her a little running to mummy and daddy shortly
now and again to help her out, but most when they too want to buy a house.'
Jan de Wijn from Loosdrecht. Thanks to his help and the Generation mortgage, his daughter Christina was able to buy her house.
