The Rabobank Group - what we want to be
Social Pact with members
Mission statement 9
The Rabobank Group was founded in the Netherlands by enterpri
sing people who had virtually no access to capital.The early credit co
operatives broadened access to capital by providing financial services
to small and medium-sized companies, especially in the agricultural
sector. By working on co-operative, or mutual, principles, a financial
institution has since evolved which enables clients to achieve their
financial ambitions.This goal forms the driving force behind Rabobank
Group: it aims to create opportunities for individuals and organisations
to participate fully and independently in economic activities.
We, the staff and management of Rabobank Group, have as both
point of departure and primary goal the best interests of our custo
mers. We aim to add value by:
providing those financial services considered best and most
appropriate by our customers;
ensuring continuity in the services provided with a view to the
long-term interests of the client;
commitment to our clients and their concerns and issues so that
we can contribute to achieving their ambitions.
The Group offers all financial services needed by customers as they
participate in a modern social context. It provides a wide range of
financial services in the Netherlands, striving to ensure that all
services are continually adjusted and updated so that they always
meet the needs of both individuals and companies in the domestic
market in the Netherlands, as well as elsewhere in the world.
The Rabobank Group believes sustainable growth in prosperity and
well being requires careful nurturing of natural resources and the
living environment. Our activities will contribute to this development.
Rabobank respects the culture and traditions of the countries where
it operates, insofar as these do not conflict with our own objectives
and values. In all activities undertaken by Rabobank Group, solvency
and liquidity will be safeguarded as the basis for continuity of ser
vices to our clients.
We believe it is important that clients immediately recognise and
personally experience the following values in all our activities:
integrity: we act according to our stated aims;
respect: we will interact with clients so that they experience our
respect for them;
expertise: we must be able to fulfil every promise we make.
Rabobank Group is open to the views, concerns and issues of our
clients, and to those affected by our activities. Customers who are
committed to the principles as pursued by Rabobank Group can
become members of their local Rabobank. This enables them to
participate and to have a say in the way Rabobank Group works to
further their, the clients', goals.