The Hong Kong warrants
site takes elients by the
hand. 4dapting to loeal
needs is also a very
important factor for
Rabobank
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of their long-term goals. In order to accomplish this new level
of internet capabilities and offer it as a unique selling point,
strong cooperation between various product units, elients and
IT is a necessity. People at Rabobank need to understand each
other, instead of thinking in one-way chains and silos.
He continues: 'TransAct is one access point for large wholesale
customers, but we are also developing a portal for the local
warrants business in Hong Kong, to name one example. That
portal is recognisable as a Rabo activity, but it has a different
look and feel because it is aimed at the Chinese market.
Chinese websites look different from websites in Europe and
the US. Even though the site looks very different from our
European sites and opens with traditional Chinese (next to
offering simplified Chinese and English), we do stay close to
our roots. The Hong Kong warrants site takes elients by the
hand. This goes much further than regulatory duty of care.
Adapting to local needs is also a very important factor for
Rabobank."
Adding intelligence to transaction, reporting and market data
modules can generate insight and understanding. That is
what can distinguish us from others, especially if we relate it
to Rabobank's way of working: close to elients and taking care
New operating models on the retail side are normally followed
with similar developments in the wholesale segment, explains
Van Daatselaar. Next to that, high-tech capabilities for large
corporates and financial institutions will normally drip down
into mid-caps and small-caps and even retail (such as FX
platforms that are provided to certain retail investors at
Barclays and Deutsche Bank). For large corporations we need
to be extremely competitive to remain a player in that field. To
do that, we need very sophisticated engines, such as the ones
from eMarkets. The combined offerings from eCommerce
and eMarkets and the quality of our customer service enable
Rabobank to deliver a high-quality service that meets both
straightforward and complex elients' needs. The new focus on
e-channels within Rl allows Rabobank Wholesale to establish a
client-oriented and competitive channel that could help fuel
the innovative reputation that Rabobank has developed on
the retail side.
worldwide from Q1 2011. This will provide Rabobank
http://rabotransact.rabonet.com
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