And the comments
from branch managers...
Clients comment on the merger.
Change the logo at 94 offices on four
different islands in six weeks!
That was the challenge for
the Communication taskforce.
should be able to attract new customers with an attractive
product suite. In addition, we are looking at leveraging the net-
work for our contacts in the F&A sector, to see whether we can
service their suppliers and distributors."
Strong in all key sectors SME, consumers and F&A wholesale
the bank plans to continue developing and launching new
innovative products to meet customer banking needs and
enhance new distribution channels to provide customers with
better access to both local and global networks. With a solid business
model supported by access to a global network, an experienced
team, and strong cliënt relationships, Rabobank Indonesia is looking
at increasing business growth by 20-30% on an annual basis.
Drs Kaki R. Sadrech, of PT Kusuma Kemindo Sejahtera,
a chemical products distributor, who is a customer of theTanjung
Duren Jakarta branch, is looking forward to the merger
because he expects easier access to international transactions
through making use of Rabobank's global network.
Benar Suwasir of Puri Tekhnik, distributor of machines and
tools, was positive and would like to see the current corporate
culture of HHK preserved in the new Rabobank.
Remon Sugiyanto of PT Lassellefood Indonesia added that the
brand recognition of Rabobank in Indonesia needs to be strength-
ened, howeverthe global image of the bank would be helpful in
building its business.
Clients for the Surabaya branch mentioned the triple A
status of Rabobank, the better international services available, and
the fact that they expect more products and new distribution
channels like internet banking.
All clients hoped to get good prices, rates and the high level of
service they now experienced with HHK.
1 Elisabeth Sulistiyati, branch manager
of the Hagabank branch Agus Salim in
Semarang, East Java says: "I expect more
growth based on the triple A rating and
good reputation of Rabobank. Also,
investments on our IT systems should
make them work better, faster and
more reliable, thus increasing the ability
to support higher business volumes.
From a personal perspective, I look
forward to joining a global bank with
better compensation and benefits pack-
ages, education possibilities and career
prospects."
2 Budi Santoso, the branch manager
ofKembang Jepun branch in Surabaya,
adds that he expects "we can give higher
loans, and have a more efficiënt credit
approval process."
3 Andreas AR, branch manager Mangga
Dua, Jakarta, expects to be able to build
the business faster: "It is important that
the strong elements of HHK's culture will
continue when adding the strong ele
ments of the Ril culture, so we can create
a bank that we are proud to work for."
4 Theresia L.P, head of the Tanjung
Duren branch in Jakarta, expects a better
competitive edge for the bank.
ISSUE 17
THE WORD
